My Macbook pro crashed a few days ago and wasn't worked properly since...

[Lifegonewrong]

Hi all.

I bought this Macbook pro around 2 years ago for college work, and this is the first major problem I've had with it.

A few days ago I had numerous tabs open on Google Chrome whilst Spotify and PowerPoint were open. Randomly whilst watching a video my computer crashed and since hasn't worked properly. At first it wouldn't come on, it would get to the stage where you put your password in and freeze indefinitely. Now it comes on but I'm unable to use it... I always have the spinning rainbow loading circle (haven't got a clue what it's called) but nothing works properly. I've added all my desktop items to one folder as I've been told this could help speed up my mac, but I haven't been able to try anything else as it literally won't work. I can't even empty my trash haha.

Any tips or advice would be appreciated! I really need this fixed soon as I have assignments due in and can't afford to take it to the apple store


Thank you!

 

[casperes1996]

I bought this Macbook pro around 2 years ago for college work, and this is the first major problem I've had with it.

A few days ago I had numerous tabs open on Google Chrome whilst Spotify and PowerPoint were open. Randomly whilst watching a video my computer crashed and since hasn't worked properly. At first it wouldn't come on, it would get to the stage where you put your password in and freeze indefinitely. Now it comes on but I'm unable to use it... I always have the spinning rainbow loading circle (haven't got a clue what it's called) but nothing works properly. I've added all my desktop items to one folder as I've been told this could help speed up my mac, but I haven't been able to try anything else as it literally won't work. I can't even empty my trash haha.

Any tips or advice would be appreciated! I really need this fixed soon as I have assignments due in and can't afford to take it to the apple store

Have you any really important data on it that isn't backed up (thinking OS reinstall). Do you have a second Mac? Here are a few things that probably won't work, but that you can also try

Clear NVRAM – (I can never remember the key combo, but you can find it online. think it's cmd+alt+control+p+r during boot

Clear SMC – Again, can't remember the key combo, look it up

Hold cmd+s whilst booting to get to single user mode. From here, type "fsck -fy" If it outputs anything other than "Macintosh HD appears to be OK" (assuming your drive is called Macintosh HD) run it again until it prints that<.

 

[Lifegonewrong]

Have you any really important data on it that isn't backed up (thinking OS reinstall). Do you have a second Mac? Here are a few things that probably won't work, but that you can also try

Clear NVRAM – (I can never remember the key combo, but you can find it online. think it's cmd+alt+control+p+r during boot

Clear SMC – Again, can't remember the key combo, look it up

Hold cmd+s whilst booting to get to single user mode. From here, type "fsck -fy" If it outputs anything other than "Macintosh HD appears to be OK" (assuming your drive is called Macintosh HD) run it again until it prints that<.

Thanks for the advice! I do have a fair amount of files which I don't have backed up... This is also my only mac.

I forgot to mention, I keep getting a notification about my key chain being broken basically, not sure if that has any relevance but thought I'd mention.
I'll try the things you mentioned now, thank you very much!

 

[casperes1996]

I'll try the things you mentioned now, thank you very much!

Reply back if any of it worked. If not I'll see if I can come up with some magic ideas that don't ruin your data.
PS. To exit single user mode when you've done the "fsck -fy" thing, just type "exit"

 

[xraydoc]

Back up your files. If your Mac needs a reformat, all your files will be lost.