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My MBA just died...

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gonzoguy24

macrumors member
Original poster
Oct 31, 2010
98
24
Sooooo I just got my brand shiny new CTO 4GB 13.3 MBA this morning at about 9:45 am yesterday in Illinois. I was sposed to go to bed because I am working nights at the moment but i stayed up for hours setting it up and playing with it (my first MAC) and so I finally get home after working a 12 hour night shift and open up my new MBA expecting instant on and....nothing. The damn thing will not turn on and I tried all the tricks of the trade (suggested by apple support page) and nothing. It was fully charged when I left it in the morning. Also, my magsafe charge light is green which means it is still fully charged right??? Man what a super disappointment. My first MAC and it freaking dies immediately. My Win 7 desktop at least started...good ole faithful (granted it took about 55 seconds...pff)

I'm so sad!
 
maflynn

maflynn

macrumors Haswell
May 3, 2009
73,682
43,740
Bummers man.

You're only recourse is to call apple for a replacement.
 
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gonzoguy24

macrumors member
Original poster
Oct 31, 2010
98
24
Am I the first one to have a faulty macbook air? minus those with screen issues? haha
 
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acastic

macrumors regular
Jan 6, 2004
141
62
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

gonzoguy24 said:
Am I the first one to have a faulty macbook air? minus those with screen issues? haha
Click to expand...

My 11" ultimate arrived dead :(
 
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gonzoguy24

macrumors member
Original poster
Oct 31, 2010
98
24
acastic said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)



My 11" ultimate arrived dead :(
Click to expand...

i feel for ya buddy I feel for ya...
 
K

KPOM

macrumors P6
Oct 23, 2010
18,308
8,320
If you are near an Apple Store, I'd suggest bringing it in. Perhaps it's just a loose cable inside or something that's a quick fix. Sometimes things happen during shipping. It happened to me once with a printer (loose cable).
 
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gonzoguy24

macrumors member
Original poster
Oct 31, 2010
98
24
Well I was wrong...my display came back to me...but then went away again...I may have fallen into a choice few with bad laptops that cannot wake from sleep properly...

See the following:

http://discussions.info.apple.com/thread.jspa?messageID=12524507&tstart=0

I spent an hour on the phone with Apple Care. I have to send my macbook air in and wait another week. What a pain! I just got it!

Post if you guys are having the same issues! :mad:
 
jfyrfytr25

jfyrfytr25

macrumors 6502a
Dec 6, 2008
762
3
Are they wanting to repair it or swap it with a new one? I would not want it fixed. If this is wrong right off the bat it could be a sign of things to come. Take it back to where you purchased it and get an exchange. Things happen like this with electronics but that does not mean you should have to wait a week to get a 12 hour old computer repaired.
 
T

teski

macrumors regular
Oct 23, 2010
216
8
jfyrfytr25 said:
Are they wanting to repair it or swap it with a new one? I would not want it fixed. If this is wrong right off the bat it could be a sign of things to come. Take it back to where you purchased it and get an exchange. Things happen like this with electronics but that does not mean you should have to wait a week to get a 12 hour old computer repaired.
Click to expand...

Notice he said it was a CTO, so it came from China. :)

But I do agree that I'd rather get it replaced than repaired. That's what I did with my 13.3 that arrived with a bad screen.
 
chrono1081

chrono1081

macrumors G3
Jan 26, 2008
8,724
5,200
Isla Nublar
Oh that sucks OP :( Sadly no company is immune to hardware failure. It happens. Hopefully your replacement will be trouble free. They really are great machines.
 
maflynn

maflynn

macrumors Haswell
May 3, 2009
73,682
43,740
SidBala said:
Forum cat fight.

Begin!
Click to expand...

eating_popcorn.gif


My money is Jessica :D
 
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gonzoguy24

macrumors member
Original poster
Oct 31, 2010
98
24
Thanks for the support everyone. So what happened was this.

Since I had the custom order Apple Care had me return my MBA to a store to speed up the return process. I brought my Air in, got an apple gift card for the original purchase price of a 4GB model 13.3 inch.

The real perk though was that I have a corporate discount so I only paid $1,393 or so and they gave me a gift card for $1,500.93 or something like that. End result? An extra $100 in Apple bucks :). What should I buy?

Oh and if you are going to ask...no the extra $100 is not worth the two nights of my free time wasted loading up my new Air...then troubleshooting it...then troubleshooting it with Apple Care...then having to drive to a store and explain for a second time what happened.

Glad to hear it is not a wide spread problem though! Cannot wait to open my new Air for a second time! :)
 
wirelessmacuser

wirelessmacuser

macrumors 68000
Dec 20, 2009
1,968
0
Planet.Earth
My first MBA developed the display issue. Got so bad it happened 50% of the time.

I'm now on MBA #2, this is like gambling at Vegas.. ha...ha..ha...
 
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