Need advice - Returning phone, avoiding restocking fee

[bbplayer5]

I have had my phone since release, and it now cannot connect to wifi. If I turn wifi on the phone completely locks up, and I have to hard reset it. When it turns on, its a race against time to get WiFi off before it tries to connect again.

So, I am thinking about taking this phone back to the AT&T wireless store as defective, and not paying the restocking fee. I refuse to pay a restocking fee on a phone that is 5 days old, and I sure as heck am not getting a 5 day old phone REPAIRED...

Can you refuse the charges on this? I am just going to get it returned for a full refund, and buy my friends phone he was going to Ebay.

 

[DSchwartz88]

I have had my phone since release, and it now cannot connect to wifi. If I turn wifi on the phone completely locks up, and I have to hard reset it. When it turns on, its a race against time to get WiFi off before it tries to connect again.

So, I am thinking about taking this phone back to the AT&T wireless store as defective, and not paying the restocking fee. I refuse to pay a restocking fee on a phone that is 5 days old, and I sure as heck am not getting a 5 day old phone REPAIRED...

Can you refuse the charges on this? I am just going to get it returned for a full refund, and buy my friends phone he was going to Ebay.

I really wish you could. Apple is very strict on their return policy and when you bought the phone you knew this. Dont get me wrong im not against you (cause i dont care about money for big companys), but a contract is a contract, and just playing devil's advocate. My advice would be to bring it back to the place where you bought it (hope to god its an apple store) and refuse a repair. I would tell them its 5 days old now please replace my phone, its obviously defective. If not you could always threaten them with filing with the BBB (that always scares them). Let me know how your situation turns out. Sorry!

 

[mrviga]

you should be fine. If the product is defective they won't charge you a restocking fee. This has happened with an iPod I bought as well as an Airport Extreme Basestation. Be polite and adament about it. However, because they probably wont have a new replacement they will probably send it out for repair... Sorry buddy. But you could always just get a new one in a month or so when the have a lot of the production kinks worked out.

 

[unity]

Have you tried a software restore yet?