Need help. Safari not working

[Centris 650]

My mom was doing some online searching for Christmas decorating ideas and she had a pop on her iPad that has rendered Safari useless. (She did a screen capture which is attached.) I had her swipe close safari and even hard restart her iPad (I'm assuming she did it right. I was tech supporting her over the phone) but still safari isn't working. Any ideas?

 

[Centris 650]

Here's the message.

 

[Armen]

My mom was doing some online searching for Christmas decorating ideas and she had a pop on her iPad that has rendered Safari useless. (She did a screen capture which is attached.) I had her swipe close safari and even hard restart her iPad (I'm assuming she did it right. I was tech supporting her over the phone) but still safari isn't working. Any ideas?

Go to settings > Safari > Clear History and Website Data.

I !#$% hate those jerks that do this to people that don't know how to get around it.

They store that garbage in a cookie.

 

[Centris 650]

Go to settings > Safari > Clear History and Website Data.

I !#$% hate those jerks that do this to people that don't know how to get around it.

They store that garbage in a cookie.

Doh! I didn't even think about clearing the cache. Thanks!

 

[Armen]

Doh! I didn't even think about clearing the cache. Thanks!

you're welcome

 

[NoBoMac]

I've stumbled onto these occasionally. And at least for me, seems Safari is getting smarter about these. After a few attempts to close the popup and tab, it appears that Safari pops a message along the lines of "Block popups from this site?".

But, yes, clearing cache/cookies/data will at least get it back to a clean slate.