So, I had called Apple Customer Service a month or so ago because the Camera on my iPhone 5s had stopped focusing.
I am a medical resident, so:
1. I have no extra time at all.
2. I could not mail my phone in because it is my only phone and I need for when I am on call etc...
3. I could not have Apple send me a phone in the mail first, then mail my old phone back because I simply did not have the money in the bank that Apple would have put a hold on.
So, the phone needed to be replaced, I mean the pictures looked terrible and it happened at the worst time, because my cousin was getting married and I could not take photos or video.
So, my closest Apple Store is 1 1/2 hours away. I barely get any days off, and I had to get this phone replaced. So I drove out to the Apple Store on a day when I was on call (which if you get a call to come into the hospital, you have to be there within 15-30 minutes) so thank God I did not get a call-in but if I did I risked being severely punished.
So because of the MASSIVE inconvenience that this caused me, not only from the phone but having to drive 1 1/2 hours away while on call, which means I was working.
So this Apple CS offered me a refurbished iPod Touch 4th Gen. 8GB. I said no because I already have a 5th Gen. iPod Touch 32GB, plus a iPod Video 5th Gen. 32GB. So why get another one, especially one that will not even run iOS 7?
So he asked me if there was anything I would like that they might be able to accommodate me with to make me happy.
Well, my iOS & OS X Developer accounts had just expired probably 3 months ago or so, so I asked if there was anyway he could give a free Developer Account for both since then I could test out iOS 8 and OS X Yosemite DP's.
To my surprise he said he could "certainly" do that and he would email me a link with all the information I needed in it to activate those accounts. So, we hung up and that was that.
Well, I never got an email at all. I waited days, weeks, and then today I called back and asked what was going on? Then a Supervisor gets on the phone (after I had explained everything to the first customer service woman) and he told me what the man offered me that day could not be done. Well, as you could imagine I was a little bit mad about that. He said he could do nothing more now since anything would have been had to be handled that day (doesn't sound right to me, does it to you?) so I asked well, can you at least maybe send me a 15 or 25 dollar iTunes Card. He said no, much to my amazement. So, basically I could have had a brand new (well refurbished) iPod sitting next to me that I would not have opened and probably just have sold or given to a family member or something, and now I get nothing. Very unlike Apple.
I am not someone who looks for things for free. I own many several Apple products, and just to state: I pay cash for all of them, no credit cards or financing.
So, I wondering what you here at MacRumors thing of what happened to me, and what your response and actions would be? Would you just let it go, or would you fight a little more?
I mean, I feel like I was at the worst lied too, and at the best, the customer service agent I talked to did not know he could not give free Dev. Accounts? Either way, I was told something that was not true, and mislead. I would have taken the iPod had I known I would get nothing.
I really wanted to test OS X Yosemite DP's (not public beta) and iOS 8 Betas, to test the new Continuity Features and Handoff, and just get to know both new OS's. I refuse to test the Beta's and DP's ILLEGALLY.
So, how would you feel, what would you do?
Thanks in advance for any responses!
I am a medical resident, so:
1. I have no extra time at all.
2. I could not mail my phone in because it is my only phone and I need for when I am on call etc...
3. I could not have Apple send me a phone in the mail first, then mail my old phone back because I simply did not have the money in the bank that Apple would have put a hold on.
So, the phone needed to be replaced, I mean the pictures looked terrible and it happened at the worst time, because my cousin was getting married and I could not take photos or video.
So, my closest Apple Store is 1 1/2 hours away. I barely get any days off, and I had to get this phone replaced. So I drove out to the Apple Store on a day when I was on call (which if you get a call to come into the hospital, you have to be there within 15-30 minutes) so thank God I did not get a call-in but if I did I risked being severely punished.
So because of the MASSIVE inconvenience that this caused me, not only from the phone but having to drive 1 1/2 hours away while on call, which means I was working.
So this Apple CS offered me a refurbished iPod Touch 4th Gen. 8GB. I said no because I already have a 5th Gen. iPod Touch 32GB, plus a iPod Video 5th Gen. 32GB. So why get another one, especially one that will not even run iOS 7?
So he asked me if there was anything I would like that they might be able to accommodate me with to make me happy.
Well, my iOS & OS X Developer accounts had just expired probably 3 months ago or so, so I asked if there was anyway he could give a free Developer Account for both since then I could test out iOS 8 and OS X Yosemite DP's.
To my surprise he said he could "certainly" do that and he would email me a link with all the information I needed in it to activate those accounts. So, we hung up and that was that.
Well, I never got an email at all. I waited days, weeks, and then today I called back and asked what was going on? Then a Supervisor gets on the phone (after I had explained everything to the first customer service woman) and he told me what the man offered me that day could not be done. Well, as you could imagine I was a little bit mad about that. He said he could do nothing more now since anything would have been had to be handled that day (doesn't sound right to me, does it to you?) so I asked well, can you at least maybe send me a 15 or 25 dollar iTunes Card. He said no, much to my amazement. So, basically I could have had a brand new (well refurbished) iPod sitting next to me that I would not have opened and probably just have sold or given to a family member or something, and now I get nothing. Very unlike Apple.
I am not someone who looks for things for free. I own many several Apple products, and just to state: I pay cash for all of them, no credit cards or financing.
So, I wondering what you here at MacRumors thing of what happened to me, and what your response and actions would be? Would you just let it go, or would you fight a little more?
I mean, I feel like I was at the worst lied too, and at the best, the customer service agent I talked to did not know he could not give free Dev. Accounts? Either way, I was told something that was not true, and mislead. I would have taken the iPod had I known I would get nothing.
I really wanted to test OS X Yosemite DP's (not public beta) and iOS 8 Betas, to test the new Continuity Features and Handoff, and just get to know both new OS's. I refuse to test the Beta's and DP's ILLEGALLY.
So, how would you feel, what would you do?
Thanks in advance for any responses!
offered you a free iPod? 
