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AshX

macrumors member
Original poster
Apr 5, 2025
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I recently bought a brand new, sealed 2022 13-inch MacBook Pro M2 Touchbar with 24 GB RAM and 1 TB SSD. Everything seems to work fine, but I noticed something odd. The brown shipping box it came in from the retailer has one serial number, and the computer and Apple box have another. Both serial numbers show they were purchased on the same day.

Is this a refurbished model? Battery cycle was 1. It works fine, but interestingly one of the stickers on the back says copyright 2022, but the one with the raw model number, with the part, accurate serial number, etc. says copyright 2024. It came pre-loaded with Ventura 13.2.1 instead of the original Monterey 12.4. Was able still making these in 2024?

Thanks!
 
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That sounds kind of weird. Maybe it was a returned unit put in another MacBook's box. The M2 were officially discontinued October 2023.

https://everymac.com/systems/apple/...-m2-8-core-cpu-10-core-gpu-13-2022-specs.html

If you have an Apple Store nearby, you could take it there and have them look up the details. Apple should be able to tell you from the MacBook's serial number whether it was refurbished, and they can scan your box's serial number (or you could take pictures of the serial numbers and try to call them in).
 
That sounds kind of weird. Maybe it was a returned unit put in another MacBook's box. The M2 were officially discontinued October 2023.

https://everymac.com/systems/apple/...-m2-8-core-cpu-10-core-gpu-13-2022-specs.html

If you have an Apple Store nearby, you could take it there and have them look up the details. Apple should be able to tell you from the MacBook's serial number whether it was refurbished, and they can scan your box's serial number (or you could take pictures of the serial numbers and try to call them in).

Thanks for this. I’d very curious to know.
 
Important questions:
Where did you buy the MPB FROM...?

Brick n mortar Apple Store?
Apple's online ordering page?
Apple's online refurbished page?
or...
From somewhere else...?
 
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Was it in a sealed white Apple box specific for that Mac? Or was it in a brown box? When a Mac is refurbished they change the serial number and it ships in a brown box not the retail box.
 
Important questions:
Where did you buy the MPB FROM...?

Brick n mortar Apple Store?
Apple's online ordering page?
Apple's online refurbished page?
or...
From somewhere else...?

A local computer store.

Was it in a sealed white Apple box specific for that Mac? Or was it in a brown box? When a Mac is refurbished they change the serial number and it ships in a brown box not the retail box.

I got it in a normal, sealed (with the pull tag) Apple box for that model with the image of the MacBook and everything. That came in a brown shipping box that I got once before years ago at Costco, that all retailers get the Macs shipped in. The brown shipping box has a different serial number than the serial number on the Apple MacBook white box. The white box serial matches that of the MacBook, but the brown serial also shows as being valid and purchased the same day on Apple.com.

So I’m confused how I can have 2 valid serials.
 
Responding to my reply 4 above, OP wrote:
"A local computer store."
and added:
"So I’m confused how I can have 2 valid serials."

If the store wasn't an authorized Apple reseller, who knows WHAT you received?
As mentioned above, sounds like the outer box got switched.

Once again, as recommended above:
Take the MBP and BOTH boxes to a brick n mortar Apple Store, and see what they have to say about it...
 
The box, either inner, or outer box, does not tell you which "valid" serial number you bought.
That will be on the sales receipt that came from the store where you bought your Mac.
THAT'S the only serial number that must match the actual hardware serial number on your new Mac!

If you still have a question -- what did your "local computer store" tell you when you asked which serial number is correct - the one on the box, or the one that is actually on your new Mac? (hint: You don't have 2 valid serial numbers. Only one is valid. The store where you purchased your new Mac needs to sort this out...
 
The odd part is that both serial numbers apparently show as valid on the Apple support website. There are a couple of possibilities here. First is that the computer store may have just packed the white box in the nearest available shipping box, especially if it was not factory sealed when you received it. This would explain why the serial numbers do not match, and could mean that someone else also received a Macbook with the shipping box label not matching the actual product label. The second possibility is that the retailer may have done some weird bait and switch on you, in which case it would still be their responsibility to sort out. Either way, you do need to double check the serial number on the receipt, because if it is showing the outer package serial instead of the actual MacBook serial, then there is some sort of problem on their end.
 
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Responding to my reply 4 above, OP wrote:
"A local computer store."
and added:
"So I’m confused how I can have 2 valid serials."

If the store wasn't an authorized Apple reseller, who knows WHAT you received?
As mentioned above, sounds like the outer box got switched.

Once again, as recommended above:
Take the MBP and BOTH boxes to a brick n mortar Apple Store, and see what they have to say about it...

I have no idea if they were or not.

The box, either inner, or outer box, does not tell you which "valid" serial number you bought.
That will be on the sales receipt that came from the store where you bought your Mac.
THAT'S the only serial number that must match the actual hardware serial number on your new Mac!

If you still have a question -- what did your "local computer store" tell you when you asked which serial number is correct - the one on the box, or the one that is actually on your new Mac? (hint: You don't have 2 valid serial numbers. Only one is valid. The store where you purchased your new Mac needs to sort this out...

The sales receipt has a 3rd serial number…

The odd part is that both serial numbers apparently show as valid on the Apple support website. There are a couple of possibilities here. First is that the computer store may have just packed the white box in the nearest available shipping box, especially if it was not factory sealed when you received it. This would explain why the serial numbers do not match, and could mean that someone else also received a Macbook with the shipping box label not matching the actual product label. The second possibility is that the retailer may have done some weird bait and switch on you, in which case it would still be their responsibility to sort out. Either way, you do need to double check the serial number on the receipt, because if it is showing the outer package serial instead of the actual MacBook serial, then there is some sort of problem on their end.

The 3rd serial number I just looked at on the receipt shows as not valid.
 
And, that's another reason to ask your questions at the store where you purchased this Mac.
Right now, you DON'T know what you really have.
If you purchased from an Apple-authorized reseller, they would (I hope) be quite careful about serial numbers, including verifying correct serial numbers, particularly when the original shipping box - AND the original factory box - do not appear to match up with the hardware that was actually inside the box.
And, all of that can work against you, if you happen to have a warranty claim. The Apple-Authorized reseller needs to sort this out.
Believe it or not, this is a serious issue. I suggest that you should report this directly to AppleCare support
What did that shop tell you when you called them about your wrong serial number(s) :confused:
 
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Delta writes:
" The Apple-Authorized reseller needs to sort this out."

But we don't know if the OP bought from an "Authorized Apple Reseller", or from a non-authorized computer shop. That's why I asked above, but the OP has not replied with a definitive answer.

It's possible that the MBP that was ORIGINALLY IN the "brown box" was bought by someone else ... and that's why the serial for the brown box shows as valid.

I don't think the brown box the OP has and the white box he also has came out of the Apple factory together.

I would reckon the serial number that counts... is the one that is physically on his MBP.
 
Yes, mostly....
How many times have you heard something similar to "To claim your warranty, you need to show the original sales receipt, to prove ownership."
The store receipt SHOULD show the serial number, which should be the same serial number as that of the hardware.
It would be a challenge to get warranty support for ANYTHING, if you can't show proof of purchase/ownership.

Yes, I hope the customer bought from a factory-authorized reseller, and, Yes, we don't know if that is a fact.
And, that doesn't change the fact that "someone" needs to correct the serial number issue for the customer.
It's an Apple product. I think Apple needs to be contacted directly.
Then, ultimately, the seller, whoever that may be, needs to fix this for the customer
 
Perhaps I missed something but this "issue" appears to be based solely on the outer box serial number being different than the serial number on the retail box and computer? Doesn't seem like an issue to me.

If you suspect the laptop is not what it is supposed to be look up the serial number from the computer in one of the online serial number lookup tools. If that's not satisfactory check with Apple. Otherwise what serial number is on the shipping box is largely irrelevant.

EDIT: Scratch that, just read further and see the receipt serial number is also in question.
 
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OP also stated that the sales receipt has a different/incorrect serial number. That, for me, is the most inexcusable part of this situation. It's like the store had no idea how to verify that the item being sold was, in fact, identified incorrectly.

@m1maverick: the online serial number lookup tools don't have a lot of value after Apple moved to randomized serial numbers in early 2021. You cannot decode serial numbers on Apple items since that time.
Now, there's not much more than "This Mac has a serial number". There's no other information that you can glean from that. You can't determine date of manufacture, and nothing in the serial number now to determine the model, etc.
 
The moral of this thread:
If you want to buy a new Mac, and get the warranty, either buy it from
- Apple's online store
- Apple's online refurbished site
- A brick n mortar Apple store
- A retailer that is KNOWN to be "an authorized Apple reseller".

Buy from anywhere else, and.. ???
 
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I would goto the Apple store trade-in web page, select Mac, [https://www.apple.com/shop/trade-in] and type in each of the serial numbers. The website will confirm with the year and model of laptop that you want to trade-in. Hit the back button to try the next serial number, and exit when finished.

The only serial number that matters is the one on the computer. This number you need proof of purchase.

Apple logo in upper left side of screen / About this Mac, the serial number appears:
 
Which serial number shows up when you go to Apple Menu -> about this Mac?

Oops, this question was the last part of the immediately prior post.
 
Perhaps I missed something but this "issue" appears to be based solely on the outer box serial number being different than the serial number on the retail box and computer? Doesn't seem like an issue to me.

If you suspect the laptop is not what it is supposed to be look up the serial number from the computer in one of the online serial number lookup tools. If that's not satisfactory check with Apple. Otherwise what serial number is on the shipping box is largely irrelevant.

EDIT: Scratch that, just read further and see the receipt serial number is also in question.

The computer is what I ordered. I was mainly concerned about purchasing Apple Care when I noticed the receipt didn’t add up and it says my device was ineligible and to call or go to an Apple Store. Was also confused by the different copyright dates.

The moral of this thread:
If you want to buy a new Mac, and get the warranty, either buy it from
- Apple's online store
- Apple's online refurbished site
- A brick n mortar Apple store
- A retailer that is KNOWN to be "an authorized Apple reseller".

Buy from anywhere else, and.. ???

I would have gladly purchased it at Apple but I specifically wanted a new maxed out 13” Touchbar M2 MBP and Apple stopped selling them 2 years ago.

I would goto the Apple store trade-in web page, select Mac, [https://www.apple.com/shop/trade-in] and type in each of the serial numbers. The website will confirm with the year and model of laptop that you want to trade-in. Hit the back button to try the next serial number, and exit when finished.

The only serial number that matters is the one on the computer. This number you need proof of purchase.

Apple logo in upper left side of screen / About this Mac, the serial number appears:

The serial of the computer and the brown shipping box show the correct computer build. The receipt serial number says invalid.
 
IMO, the only serial number that matters is what is on the bottom plate of the Mac and in System Settings - About. As long it matches you are golden and should be able to use it for Applecare, etc. If it does not match, there has been some funny business and check with Apple.
 
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Yes, I'd want Apple to check it re: the serial number plus any possible malware - either in the SSD or the firmware.

I'd install macOS 15 Sequoia on it, as people are probably going to complain about 26 Tahoe for a few more months.
 
IMO, the only serial number that matters is what is on the bottom plate of the Mac and in System Settings - About. As long it matches you are golden and should be able to use it for Applecare, etc. If it does not match, there has been some funny business and check with Apple.
This is the correct answer, but with something of a caveat:

If--as it sounds like is the case--the serial in About This Mac and the one printed on the bottom of the computer match, the that’s the serial number of the computer you have. It doesn’t matter in the slightest what any boxes or receipts might have on them, those aren’t the serial number of the actual computer that would be getting actual warranty service.

The caveat about it mattering, however, is what you get when you go to Apple’s coverage confirmation website, checkcoverage.apple.com., and/or under System Settings in the AppleCare and Warranty section.

If one of those locations shows an acceptable coverage status and end date for when you bought your computer, then boxes and receipts don’t really matter, you have the coverage you expect to have.

If, however--the big caveat--the above don’t show that you have any coverage, or show a coverage end date sooner than you were told you were getting when you purchased it, NOW the receipt does matter, because you’re going to need to contact Apple or work with whoever sold it to you to prove that you bought this specific computer brand new and it should have a different warranty start date than it currently does in their system. If your receipt doesn’t match what you have in your hands, and/or the store you bought it from is not willing or able to work with Apple to fix the issue, then you have a computer without the warranty you (presumably) paid for and absolutely no way to fix that. Even in this case, I’m pretty sure any and all boxes are irrelevant, unless it comes to returns.

I’m actually not sure these days whether it’s even possible to work with Apple directly (by providing a receipt) to fix the coverage start date on something purchased from a non-authorized reseller--I have done that in the past, but no idea if the process is still even an option. I got a bad warranty start date on an iPad I bought at Costco recently (I think the clerk at the register botched something up), but in that case I went to the store directly and the manager on duty made some calls to fix it, as they’re an authorized reseller.
 
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I recently bought a brand new, sealed 2022 13-inch MacBook Pro M2 Touchbar with 24 GB RAM and 1 TB SSD. Everything seems to work fine, but I noticed something odd. The brown shipping box it came in from the retailer has one serial number, and the computer and Apple box have another. Both serial numbers show they were purchased on the same day.

Is this a refurbished model? Battery cycle was 1. It works fine, but interestingly one of the stickers on the back says copyright 2022, but the one with the raw model number, with the part, accurate serial number, etc. says copyright 2024. It came pre-loaded with Ventura 13.2.1 instead of the original Monterey 12.4. Was able still making these in 2024?

Thanks!
BTO macs and ,i think, ipads have a SN starting with the letter " Z ".
 
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