New 27" IMac - no airport service listed

[zarf99]

I have just bought a new 27" i3 3.2GHz tonight and cant get it to connect to my wifi network. Airport is not listed under networks, only ethernet and firewire. If I run the Apple Hardware Test it says no problems found, but under the hardware profile there is only an ethernet MAC address, and IR, I would have expected to see 2 Mac addresses listed, one for wired ethernet and another for the wireless. I don't know much about Macs, but we have a macbook too and airport is listed on it and it finds the network no problem. Its almost as if there is no wireless card in the IMac.

Should I take it back to the shop in the morning (Bestbuy - great price £1119 this weekend only) - or have I missed something - is there something I need to do to enable the card - or does it not exist in this model (the spec suggests it does have one).
thanks

Niall

 

[spinnerlys]

Do you have an AirPort symbol in the Menu Bar? Don't you have an AirPort entry in System Preferences > Network?

What does Applications / Utilities / System Profiler > Network > AirPort say?

 

[zarf99]

Do you have an AirPort symbol in the Menu Bar? Don't you have an AirPort entry in System Preferences > Network?

What does Applications / Utilities / System Profiler > Network > AirPort say?

Hi spinnerlys, no Airport symbol on menu bar, no airport entry in system preferences either.

system profiler says

menu extra:6.2.1 (621.1)
configd plugin: 6.2.3 (623.1)
sytem profiler: 6.0 (600.9)
network preference: 6.2.1 (621.1)
airport utility: 5.4.2 (542.23)
io80211 Family: 3.1.1 (311.1)

cheers

Niall

 

[RedReplicant]

System Prefs -> Network
Is airport listed?

 

[zarf99]

RedReplicant

no not listed there at all

 

[RedReplicant]

That's really weird, looks like you get to go exchange it tomorrow.

 

[zarf99]

Thats what I was thinking, it's back in its box ready to take back tomorrow

thanks for the repllies

Niall