I would just love to make a phone call to my mother for 5 minutes without it getting dropped.
3G service is OK as long as I don't leave the city (and stay away from the multitude of dead zones within). Once I go on the road I can forget about any data. EDGE is pretty much crippled completely and 3G doesn't exist in a lot of rural areas.
Nevertheless, I'd just like to have even somewhat reliable phone service, or to get my voice mails from calls (missed because my phone is on but the service sucks) on the same day they get recorded.
Nevertheless, there are plenty of people who can relate to the AT$T replacement. Their most attentive service comes from the sales force.