New ATV remote delay

[daledenton9]

Every time I boot the ATV up the volume/back buttons are always lagging/delayed slightly. Only a restart or re-pairing (hold volume up + back button) fixes it. It happens 100% of the time on initial power on. Tried resets, hdmi cords etc. Is this common with os 15? Seemed to happen after updating.

 

[w5jck]

When I first updated to tvOS 15 my new 2021 remote took about 10 minutes to regain full functionality. I still have periodic loss of functionality for a few moments, sometimes requiring a restart of the ATV. I think just like everything Apple seems to release these days, tvOS 15 is buggy. I’m also having issues with the Philo live TV app crashing, although it has always been a buggy app. Philo apparently hasn’t figured out the new tvOS 15 well enough to stabilize their app.

 

[daledenton9]

When I first updated to tvOS 15 my new 2021 remote took about 10 minutes to regain full functionality. I still have periodic loss of functionality for a few moments, sometimes requiring a restart of the ATV. I think just like everything Apple seems to release these days, tvOS 15 is buggy. I’m also having issues with the Philo live TV app crashing, although it has always been a buggy app. Philo apparently hasn’t figured out the new tvOS 15 well enough to stabilize their app.

Yea I’m ok with bugs here and there but this issue is happening 100% of the time each time on start up which is worrisome.

 

[daledenton9]

I tried the new remote with a totally separate tv/system and the older atv4k. Experience the same exact issue 100% of the time. This atv is on 14.5. So I’m wondering if it’s the remote firmware or an issue with the remote. Any suggestions?

 

[w5jck]

I agree it is likely the remote FW causing issues. When I upgraded my ATV 4K 2017 to tvOS 15, apparently the remote FW took a while longer to install and was probably why the remote (2021 version) wouldn’t work for several minutes. I’ve encountered this before on previous tvOS updates where the remote takes some time after the update to start working again. I also experience this on my Fire TV Cube when I update it and its remote takes a few minutes to start working again.

 

[daledenton9]

Is it worth getting another remote to try? Still driving me crazy and won’t resolve.

 

[ouimetnick]

I'm also having issues with my remote dropping connection. It's a 2021 Apple TV 4K with the new aluminum remote. Seems to be worse since upgrading to tvOS 15

 

[DenniSundaY]

Same here, and many other people. Clicking on the back button always throws me back right to Home because it thinks I’m long pressing it. Pressing it like you’re forced to touch a Tarantula or something is the only way to go. Fast and hope it won’t move.

Though I noticed that after turning the ATV on, the buttons start to respond better after a brief period (usually around 5-10) minutes. But not always.

How is this still not fixed by Apple?

 

[w5jck]

My new 2021 remote paired with my ATV 4K 2017 still occasionally loses pairing once in a while. It almost always loses pairing after a tvOS update, and It seems to have gotten worse after the tvOS 15 updates. Te Philo app has just now become stable in tvOS 15. It took them several weeks to update it properly to work in tvOS 15, so other apps might also be having issues with the latest tvOS. All in all though, my remote works 98-99% of the time.

 

[crystalidea]

Same problem, considering returning new Apple TV. Broken product (new remote)? Is it worth trying another unit?

 

[ouimetnick]

Same problem, considering returning new Apple TV. Broken product (new remote)? Is it worth trying another unit?

It's normal. Don't return it and get another unit, you'll have the same results. Either that will fix it or they won't, but it's not specific to your unit.

 

[crystalidea]

Had to return it and switched back to my prev gen 4k model with the older remote. Can't bear those lags.
Love the new remote design and will be waiting for a fix or next hardware update

 

[Man on the moon]

I just picked up the latest Apple TV 4K and there is a momentary delay when I go to settings, and the control does register some sort of long press. weird

 

[stoneagem]

I have a volume lag since the Last Siri Remote Update

 

[daledenton9]

Can everyone help report to apple? Seems crazy it’s gone on this long.

 

[Man on the moon]

Probably a non-issue to them, I just returned it and went back to previous 4K model with older remote.

No issues at all.

 

[Taz Mangus]

Can everyone help report to apple? Seems crazy it’s gone on this long.

I have an Apple TV HD (not 4K version). I received my second generation Apple TV Siri Remote today. After I paid the new remote, all buttons work except the volume up, volume down and mute. Either the volume up/volume down will not work at all or intermittently will work but the volume is very laggy and will just not progress at all. Same for the mute button. I am in contact with an Apple Support Senior Advisor. They had me go through:

• SMC reset of the Apple TV. Remove the power cord from the Apple TV for 30 seconds.
• Unpair the remote (pair the old remote), restart the Apple TV, pair the new remote.
• Reset and update the Apple TV, pair the new remote.

According to the Apple Support person, Apple has received several reports and are aware of the issue. They had me generate a sysdiagnose report which I sent to the Apple Support person. It has been escalated up to the tech support.

 

[kagharaht]

I was wondering about that. Been using my HomePods to play music for months around the house. I finally decided to fire up my traditional system in my living room. First of all having 3 subs for music/movies reminded me what real BASS was lol. Anyway, when i click for next song a half a second delay before it goes. Forward and back. Yeah the volume has a slight delay before it takes It. Hope fully another ATV update will fix it.

 

[Taz Mangus]

No change in tvOS 15.2.

 

[crystalidea]

Still not fixed?

 

[DenniSundaY]

As far as I know it still isn’t. Hoping every new tvOS update wil fix it or brings a new firmware for the remote. I also check the firmware on a regular base. But nothing I fortunately.

 

[crystalidea]

Thanks for the follow up. Will wait for the next gen remote then ☹️

 

[DenniSundaY]

Well they could just fix it with a firmware update. The problem also started with a firmware update. But yeah it has been a long time and it still isn’t fixed so I’m not sure if they’re ever going to fix this model at this point…

 

[crystalidea]

Well, next gen is here. Looking forward to see if they fixed it.