New battery already down to 76% Design Capacity

[Sossity]

I recently had my late 2014 retina macbook pro battery replaced in October 2021, from its original battery that was telling me to service it. Now, I am getting a service battery message from the new one, after only 22 cycles.

I have left it plugged in sometimes, but not as much as I did before. Also, I took the laptop down to a local repair place for the battery replacement, that was well rated, they replaced my iPhone battery and it has worked so far.

They also cleaned out the inside of the laptop, and repaired some of the old glue pastes in it. It works ok otherwise, but am puzzled by the battery.

I plan on trying to run the battery down all the way, maybe a couple of time, and then charge it all the way up again to see if it re calibrates it.

It is running macos Mojave, 10.14.6, and am getting prompted to update to macos big sur 11.5.2.

It shows apps using significant energy are spotlight, and time machine.

I also have an app that I thought I got rid of called citrix receiver that keeps running on startup, that I have to quit all the time.

It did also have a minor fall, it was not very far, and it landed upright on its bottom.

 

[Mlrollin91]

Was the battery replaced by Apple? If it was, Its close enough to the 90 days that Apple is likely to honor their repair warranty. If it was not done by Apple, or an Apple Authorized Service Center, you likely got a cheap aftermarket battery and that is likely the issue.

As for Citrix Receiver, that app is like a virus. Its almost impossible to delete it. My wife had to use it for work. Once she changed jobs, we tried everything to delete the app but it would not install. Ended up having to just restore the computer and starting fresh.

 

[Eddie8]

Was the battery replaced by Apple? If it was, Its close enough to the 90 days that Apple is likely to honor their repair warranty. If it was not done by Apple, or an Apple Authorized Service Center, you likely got a cheap aftermarket battery and that is likely the issue.

As for Citrix Receiver, that app is like a virus. Its almost impossible to delete it. My wife had to use it for work. Once she changed jobs, we tried everything to delete the app but it would not install. Ended up having to just restore the computer and starting fresh.

I get the heebie jeebies from Citrix receiver. Used it on multiple client sites (windows based) and it was more often than not a pain to deal with.

 

[Sossity]

will apple have the specific replacement battery for my model of laptop? it is a late 2014 macbook pro.

 

[Mlrollin91]

will apple have the specific replacement battery for my model of laptop? it is a late 2014 macbook pro.

Quite possibly.

Obtaining service for your Apple product after an expired warranty - Apple Support

Learn about your options for getting service and parts for Apple devices that are past their warranty period.

support.apple.com

2014 is listed as vintage but it says “Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.”

 

[Sossity]

Ok, thanks for the info, I looked up the manufacturer of the battery in coconut battery as from Simplio. I looked up this company and saw threads of logic board failures on the 2014 macbook pro, so now I am getting very nervous about this.

I am not sure what to do, so far, I thought of trying to run down the battery to about 10% and then charge again, to see if it recalibrates it.

I also sent a message to the company I took the laptop to for the replacement.

Should I try to get them to replace it again? I have the receipt from it, or should I send the laptop to apple for yet another new battery?

Or given the age of the laptop, would I be better off selling it, and using the money towards a new one?

 

[Fishrrman]

OP wrote:
"I recently had my late 2014 retina macbook pro battery replaced in October 2021, from its original battery that was telling me to service it. Now, I am getting a service battery message from the new one, after only 22 cycles"

Who replaced it?
Was this done by Apple?
Or... was it done by a "3rd-party" repair place (non-Apple)?

As mentioned above, you get a 90-day warranty from Apple.

 

[Mlrollin91]

Ok, thanks for the info, I looked up the manufacturer of the battery in coconut battery as from Simplio. I looked up this company and saw threads of logic board failures on the 2014 macbook pro, so now I am getting very nervous about this.

I am not sure what to do, so far, I thought of trying to run down the battery to about 10% and then charge again, to see if it recalibrates it.

I also sent a message to the company I took the laptop to for the replacement.

Should I try to get them to replace it again? I have the receipt from it, or should I send the laptop to apple for yet another new battery?

Or given the age of the laptop, would I be better off selling it, and using the money towards a new one?

There are a lot of personal decisions here. Personally, I would upgrade my machine, but I cannot answer that for you without knowing your use, circumstances and so forth. I tend to upgrade my computers every 3-4 years, so 2014 is definitely an older machine.

If you don't use a pro machine for being a "pro" maybe wait until April and see what the M2 MacBook Airs bring. But I would definitely contact whoever sold you the battery in the meantime as there should be at least a one year warranty on it.

 

[Sossity]

Well, I contacted the person who replaced the battery, and they are not going to be in my area right now, so I am faced with traveling a long way to their shop, or shipping my laptop to them. They told me the only way they can determine if the battery is faulty, can be replaced is if it has a warranty they can only do this is by physically taking the laptop apart, and looking at the battery inside, to determine the supplier of the battery. They would then contact the supplier to see about a warranty, and then they will check the battery out to determine if it is faulty. If they find it faulty, they said they would replace it, provided it is still covered under the supplier/manufacturer warranty. If it is out of the warranty, they cannot replace it.

Yes, I know, you get what you pay for, I am now just trying to remedy this situation from here on out. So now I am wondering if I should deal with them, or just see if I can send it to apple for a replacement.

I also looked at similar ones on eBay, and they are going for very little now, I am not sure I would even make or break even with the prices of new batteries for it.

 

[StoneJack]

Thats what happens if you deal with grey dealers.
One such dealer broke my son's iPhone mainboard when repairing a small crack in glass, and we didn't know about it. had to replace at full cost later. Always go to official dealers if possible

 

[Sossity]

Yup, I know now, question is, should I send my laptop in to see if they will replace the battery? or just try to send it into apple now?

 

[Mlrollin91]

Yup, I know now, question is, should I send my laptop in to see if they will replace the battery? or just try to send it into apple now?

I’m not sure if Apple will replace it given it’s not an OEM part.

 

[Sossity]

Well if apple will not replace it, what should I do?

 

[Mlrollin91]

Well if apple will not replace it, what should I do?

I would first call apple and ask if they will do battery service on a device that does not have the original battery. I do not think I would send my laptop back to the third party provider. They are clearly not apple certified.

But like I previously said, at this point I would either upgrade or wait until the new MacBook airs come out in April. But that’s me.

 

[Sossity]

If I choose to upgrade, and sell this one like on ebay, wont I have to include the caveat that the laptop has a third party battery that needs replacing? will it sell even?

 

[Mlrollin91]

If I choose to upgrade, and sell this one like on ebay, wont I have to include the caveat that the laptop has a third party battery that needs replacing? will it sell even?

I would disclose it. Might be worth less, but it will still sell. The computer still works.

 

[Miltz]

Sounds like you have a cheap after-market battery. I would take it in to Apple and just trade it in while it still works.

 

[Sossity]

Should I keep the laptop plugged in all the time for now in case the battery just dies? and to preserve the laptop?

Are there any apps that can get details of a laptop battery such as the supplier and manufacturer?

 

[Miltz]

Should I keep the laptop plugged in all the time for now in case the battery just dies? and to preserve the laptop?

Are there any apps that can get details of a laptop battery such as the supplier and manufacturer?

At this point it doesn’t really matter who made the battery the point is you should just either bring it to Apple and get it replaced with the proper battery or trade in for a new laptop. Keeping it plugged in all the time won’t extend the battery life it actually might make it worse but since the battery is defective what happens next is unpredictable

 

[Sossity]

Been reading about up coming newer M2 laptops, I may just hang with mine, and see maybe about getting a new one if the price is right.