New iMac 3.066 with 4850 DOA

[gasport]

I received my new iMac last week, one of the first delivered in the US. Today, after a few days of use, it decided to stop working. I called Apple support and we tried everything and could not even get it to boot from the install disk. They declared it DOA and arranged for a replacement to be sent, after I ship this one back to them via FedEx. Kind of a bummer after waiting all that time (ordered on March 3) and using it for a few days... Now, I have to bring the iMac to the FedEx place and wait for Apple to get notified by FedEx that it is being returned then they will initiate a build of a new iMac to be sent on a priority basis. So it looks like it will be next week at the earliest that I see another iMac..... Not only that, but I registered my Apple care with that iMac and several software programs which will necessitate more emails and phone calls to get that straightened out. What a royal pain in the butt. At times like this, I wish I had gone to the local (40 miles away) Apple store and purchased it without the 4850 and numeric keypad..... at to say the least....

 

[aprofetto]

Sounds annoying, sorry to hear that.

Hopefully the new one comes sooner than later.

What happened with your current iMac, just didn't want to turn on anymore?

 

[gasport]

Sounds annoying, sorry to hear that.

Hopefully the new one comes sooner than later.

What happened with your current iMac, just didn't want to turn on anymore?

Worked fine until I did a reinstall of Checkup by App4Mac. The current version would not read any information from the iMac so the tech support updated the program and sent me a link and asked me to try it. I did and it required a reboot and when it started up, it froze once the desktop was loaded. No programs could start and I could not shut it down. Called tech support and they did everything to try to get it to reboot in safe mode and finally from the install disk. None of this worked as we never got past the white screen with the apple and spinning wheel that stopped spinning... The install disk is still inside and going back that way....

 

[GamaFu]

Sorry to hear that. It sounds like a software problem though since it worked fine until some change in software. Anyways, too bad that it can't be fixed, hope everything will go smoothly for you from now on.

 

[J&JPolangin]

...won't they change your software and apple care to match the new machine dates?

 

[IrishBritish]

That's horrible,I hope they get you sorted out quick.
It sounds like there link messed you up.

 

[gasport]

Sorry to hear that. It sounds like a software problem though since it worked fine until some change in software. Anyways, too bad that it can't be fixed, hope everything will go smoothly for you from now on.

The tech person said it was a hard disk problem since we were unable to get it to boot to the XP install disk.

 

[jmpage2]

DOA means Dead on Arrival, but from your description your iMac worked fine until you loaded Beta software on it and caused it to fail.

I hardly think that it qualifies as a DOA under those circumstances.

 

[WizardHunt]

Worked fine until I did a reinstall of Checkup by App4Mac. The current version would not read any information from the iMac so the tech support updated the program and sent me a link and asked me to try it. I did and it required a reboot and when it started up, it froze once the desktop was loaded

It does sound like App4Mac messed it up inside somehow. Have you used that software before without any problems? That is terrible news that it froze up our Mac. That would wreck anyone's day.

 

[JayLenochiniMac]

DOA means Dead on Arrival, but from your description your iMac worked fine until you loaded Beta software on it and caused it to fail.

I hardly think that it qualifies as a DOA under those circumstances.

DOA does not necessarily mean it won't start up at all. The disk drive likely was defective to begin with.

 

[gasport]

DOA means Dead on Arrival, but from your description your iMac worked fine until you loaded Beta software on it and caused it to fail.

I hardly think that it qualifies as a DOA under those circumstances.

The hard disk failed.... ergo according to Apple support the hard disk had problems as we could not get it to boot in safe mode nor from the OS X install disk DOA is the term they use for a newly shipped machine that fails within days of receipt.

 

[gasport]

Believe it or not, after sitting in Prepared for Shipment all day, I just received a shipping notice. Ships today and delivered on Monday the 20th.

 

[Tymbo]

Yeah.. have you noticed the pattern that the shipments occur just after 4ET (7PT) in the evenings?

Sounds like 7 days for a replacement.

 

[rgarjr]

**** happens, deal with it.

 

[gasport]

Yeah.. have you noticed the pattern that the shipments occur just after 4ET (7PT) in the evenings?

Sounds like 7 days for a replacement.

I figured that out pretty quickly. It looks like they ship in bulk, which makes sense. last time I did get it the next day but this time the weekend intervenes.....

 

[Tymbo]

I figured that out pretty quickly. It looks like they ship in bulk, which makes sense. last time I did get it the next day but this time the weekend intervenes.....

Yep.. mine was shipped last friday and arrived in my area at 2am et saturday. Tried calling fedex to see if I could pick it up on Saturday, but it just wasn't possible because it was sitting in a "no-consumers" zone. Delivered early monday afternoon.

I will probably call them on monday afternoon like you did to see if it can be out by Tuesday evening's batch.