iPad Air New iPad Air arrived in recovery mode?

[riggles]

My wife's purchased a new iPad Air directly from Apple. It arrived today but we could not get anything to display when we plugged the charger in. After I plugged it into my Mac, a prompt came up that the iPad was in Recovery Mode and needed to be restored.

I haven't seen this before (Recovery Mode, yes. On a new Apple device, no). Has anyone seen that before. Any reason to be concerned?

 

[gtmac]

I’d return it.

 

[deaglecat]

Well...that doesn't sound normal.

Apple are good with returns but if you have an issue after 14 days then you will probably get a refurb which is not what you bought.

I would set it up, use it to make sure she actually likes the device (rather than say a new M1 iPad Pro 11 inch). ...but I would be tempted to return it (esp if there is any more strangeness at all).

 

[riggles]

Ok, thank you. Good to know about the 14-days. She's getting it setup now. If there's any other weirdness, I'll contact Apple and start a return.

 

[AutomaticApple]

My wife's purchased a new iPad Air directly from Apple. It arrived today but we could not get anything to display when we plugged the charger in. After I plugged it into my Mac, a prompt came up that the iPad was in Recovery Mode and needed to be restored.

I haven't seen this before (Recovery Mode, yes. On a new Apple device, no). Has anyone seen that before. Any reason to be concerned?

Was the device possibly stolen previously?

 

[riggles]

Was the device possibly stolen previously?

I certainly hope not. I mean, it came direct from Apple.