iPad New iPad warranty rejected due to bending.

[Dollymc]

I purchased the Apple iPad pro 11" 2018 on Jan 27th 2020 . Unboxed and started using 5 days ago. For the last 2 days the device overheats on using for more than 1hour and showed High temperature warning multiple times.

Yesterday my device Backlight went off(hard to see anything)and I took it to Apple authorised service center.

They refused warranty saying the device is very slightly bent. I cannot see the bent nor can my friends.But the service provider refused to accept warranty saying it's very slightly bent.

It's just been 5 days since unboxing and the device was always handled with care.

Any advice what to do next?

 

[Ifti]

Your 14 day return period ends today. I'd just return for a refund.
Failing that, take it to Apple rather then the service provider.

 

[MandiMac]

Take it to Apple straight. But: Where did you buy it?

 

[AutomaticApple]

I purchased the Apple iPad pro 11" 2018 on Jan 27th 2020 . Unboxed and started using 5 days ago. For the last 2 days the device overheats on using for more than 1hour and showed High temperature warning multiple times.

Yesterday my device Backlight went off(hard to see anything)and I took it to Apple authorised service center.

They refused warranty saying the device is very slightly bent. I cannot see the bent nor can my friends.But the service provider refused to accept warranty saying it's very slightly bent.

It's just been 5 days since unboxing and the device was always handled with care.

Any advice what to do next?

Before you do anything else, take it to the Apple Store.