iPhone XS New Iphone XS - Screen looks damaged

[Sugarcube18]

Hi,

I just unboxed a new Iphone XS. However the screen looks damaged, there is a small gray dot on the lower half of the screen. The dot is visable no matter if the phone is off or on.

I would have expected the screen to the uniformly black.

Is this a dead pixel?

Have uploaded a image:
https://imgur.com/BJmvM41

 

[tl01]

That is unusual. Is the plastic covering off? It isn’t a dead pixel since the screen is off but it could be something in between the layers of the screen.

 

[Shadowbech]

It appears you haven't taken off the plastic cover it came with. Is this issue you speak of still there after you remove it?

 

[Sugarcube18]

Thanks both that resolved the issue.

I feel rather embarrassed now

 

[tl01]

Thanks both that resolved the issue.

I feel rather embarrassed now

No worries!