new mac user. help with internet connection

[androol]

Hey guys. Would appreciate some help on this matter.

My sister is has a Powerbook G4, and I have a macbook. As a new user to a mac, i'm a little unsure of what is going on with her computer.

Basically her computer can not connect to the internet. When doing a network diagnostic "assist me". All are green except for Internet and Service which show "failed". It also says that the network Diagnostic can not fix the current networking problems.

I have connected the ethernet cable to her computer directly, and it shows the same error. I have also tried inputting the TCP/IP/DNS numbers manually but to no avail.

The wireless network is not a problem, nor is the ISP because the other computers in the house are all working fine.

Her computer has been a-ok since she got in in March.

Thanks!

 

[EricNau]

Is the ethernet coming from a cable modem or a router?

 

[tedrjr03]

hmm maybe try restarting the modem or computer, or taking the ethernet cable out and putting it back in

 

[androol]

oops didn't realize that the ISP wasn't recognizing the new computer's MAC address. had to spoof it and it's all good!
Thanks!