New Macbook Air unable to read contents of iphone

[Doug828]

Just got a new Macbook Air today. I keep all my music files locally stored on my computer. I am unable to sync my phone's music with the Music app on the computer. It says "unable to read contents of phone. Restore to factory settings" I did that once and am still getting the same message. I was able to sync my ipad music with the computer. Truthfully, I would prefer to use the itunes app but that doesn't seem compatible with the new computer, so I switched my library over to "music". Hopefully someone can help me because I am really at a loss. Also, I did update the phone and ipad to 17.6 this morning. Thanks in advance.

 

[Bigwaff]

Also, I did update the phone and ipad to 17.6 this morning.

Your MacBook Air, iPhone and iPad are which models specifically?

 

[Doug828]

Your MacBook Air, iPhone and iPad are which models specifically?

ipad mini 6, iphone 14, Macbook Air M2

 

[Bigwaff]

It says "unable to read contents of phone. Restore to factory settings" I did that once and am still getting the same message.

Did you get the "Trust this computer" alert message upon attaching your iPhone? If so, did you press the "Trust" button?

 

[Doug828]

When I try to sync with itunes, I get error -42408

 

[Doug828]

Did you get the "Trust this computer" alert message upon attaching your iPhone? If so, did you press the "Trust" button?

I did not get that message at all. I did for my ipad which maybe explains why that works.

 

[Bigwaff]

I did not get that message at all.

Detach your iPhone. Shutdown and reboot our MBA. Try again.

 

[Doug828]

Tried that with no luck. I don't know if the phone is the problem, because I get that error as soon as I open itunes before even plugging the phone in.

 

[Bigwaff]

I get that error as soon as I open itunes

There is no iTunes app for M2 MBA, perhaps you mean the Music app. You need to use the Finder. Your iPhone should appear in the list on the left-hand side.

Sync files from your Mac to iPhone, iPad, or iPod touch

On your Mac, transfer files from your Mac and your iPhone, iPad, or iPod touch.

support.apple.com

 

[Doug828]

There is no iTunes app for M2 MBA, perhaps you mean the Music app. You need to use the Finder. Your iPhone should appear in the list on the left-hand side.

Sync files from your Mac to iPhone, iPad, or iPod touch

On your Mac, transfer files from your Mac and your iPhone, iPad, or iPod touch.

support.apple.com

I understand that. I installed itunes from Retrograde because I prefer it to Music. Itunes gives me the error 42408.
Music just keeps telling me I have to restore my phone to factory settings which I have done twice already.

 

[VineRider]

Have you tried another lightning cable?

 

[Bigwaff]

I installed itunes from Retrograde because I prefer it to Music. Itunes gives me the error 42408.

Get your iPhone working natively in Finder first.. then try.

 

[NoBoMac]

Authorize the computer? Or deauthorize and reauthorize? Music > Account > Authorizations.

 

[Bigwaff]

I installed itunes from Retrograde because I prefer it to Music.

https://forums.macrumors.com/threads/itunes-via-retroactive-on-m2.2395117/

 

[Allen_Wentz]

IMO first choice for solving such issues is to call Apple support. But be aware that the level one phone responders are often mostly useless.

 

[Bigwaff]

IMO first choice for solving such issues is to call Apple support.

Apple is NOT going to help you when you are using an open source third party application to trick the latest macOS into installing and running old, unsupported applications which are not even Apple Silicon native. Call will last 5 minutes if you are lucky.

 

[TechnoMonk]

I understand that. I installed itunes from Retrograde because I prefer it to Music. Itunes gives me the error 42408.
Music just keeps telling me I have to restore my phone to factory settings which I have done twice already.

That explains it. Reach out to who ever manages retrograde. Could have used better title.

 

[winxmac]

🤦‍♂️

This thread should have been a bit shorter had the original post already contained all the necessary details...

Also, an unsupported configuration/software not working, what a surprise!

 

[Larsvonhier]

That explains it. Reach out to who ever manages retrograde. Could have used better title.

Even this seems odd. Are we talking about "Retroactive", not retrograde?

 

[michaelsviews]

Did you sign in with the same Apple ID on ALL device's?

 

[TokyoKiller]

I understand that. I installed itunes from Retrograde because I prefer it to Music. Itunes gives me the error 42408.
Music just keeps telling me I have to restore my phone to factory settings which I have done twice already.

This would've been really helpful information in your original post when you're asking for help...

 

[TechnoMonk]

Even this seems odd. Are we talking about "Retroactive", not retrograde?

It is most likely Retroactive, I didn’t want to get in to that conversation. lol.

 

[TracerAnalog]

I understand that. I installed itunes from Retrograde because I prefer it to Music. Itunes gives me the error 42408.
Music just keeps telling me I have to restore my phone to factory settings which I have done twice already.

Well, there’s your problem… iTunes and Music are incompatible, and iTunes is unsupported. You have to convert your library to Music and then sync. Or, look for an alternative to Music that syncs between MacOS and iOS.