New Macbook screen issues

[drew0020]

I just purchased a new white macbook. I used the computer for two days and noticed many scratches on the case and more importantly on the glossy screen. I only noticed them in sunlight. Anyone else experience this? Should I return the computer or are glossy screens expected to have these scratches when viewed in sun at certain angles?

Thanks for the help.
Andy

 

[iW00t]

You should return it.

 

[drew0020]

Thanks. I opurchased from Amazon and I feel like I should have just went through Apple as the slight savings is not worth the hassle right about now especially since I loaded everything into the computer, but I do not like the scratches.

Love the computer though!

 

[drew0020]

Well I called Amazon and here we go. They said go through Apple. I called Apple and they said go through Amazon. Gotta love the service from both companies. Anyway, I am not sure if Amazon will replace so the best I may do is return and get hit with the 15% restocking fee. Not ideal, but I am not keeping a computer with a 2 inch scratch in the middle of the screen for $1,100.

Any ideas? Anyone deal with these service issues before?

 

[mkrishnan]

Mmm, fine scratches, maybe in a circular pattern, that you can only see in glare light (grazing incidence sunlight -- when the light appears "white")? I'm not quite sure you're not seeing something that's completely normal with these types of materials... i.e. polish grind marks.

 

[drew0020]

The screen is defnitely sratched in 2 different places and they arent what I would call swirl marks (similar to the ones of my 330i which make me crazy as well).

It looks like something hit touched the screen. If this is normal then I do not need a mac as the scratch is right in the middle of the screen.

 

[Fleetwood Mac]

I'd return it too. This is one of the drawbacks that goes along with anything glossy.

 

[Quboid]

The screen is defnitely sratched in 2 different places and they arent what I would call swirl marks (similar to the ones of my 330i which make me crazy as well).

It looks like something hit touched the screen. If this is normal then I do not need a mac as the scratch is right in the middle of the screen.

that is not normal. You screen was scratched.

 

[drew0020]

Thanks guys. Now I get to deal with Amazon saying it is Apple's problem and then Apple saying it is Amazon's problem. What a hassle...

 

[sblasl]

My 5 Series doesn't have any swirl marks...

The screen is defnitely sratched in 2 different places and they arent what I would call swirl marks (similar to the ones of my 330i which make me crazy as well).

It looks like something hit touched the screen. If this is normal then I do not need a mac as the scratch is right in the middle of the screen.

 

[iW00t]

Apple isn't getting off the hook on this, why not just initiate the return process from the website directly? No need to spend time on a phone with some monkey.

 

[drew0020]

Damn because my 3 series has swirl marks...

According to Amazon I would have to pay a restocking fee. I am waiting to hear back from them as I emailed customer service and I am NOT paying a restocking fee under any circumstance.