New Printer

[L A R E !]

new laser printer samsung scx-4521f printer works but scanner does not w hy? please help

 

[EricNau]

We are going to need a little more info.

 

[lcseds]

Maybe you could try Samsungs support line, or a Samsung printer forum for assistance. I doubt you will get much help from an Apple Computer forum.

 

[EricNau]

I'm assuming your running OS 10.3 or later...

Have you downloaded this driver yet?

 

[zwida]

We've run into this issue with Ricoh equipment. In our case, the issue was that they only supported the print function for Macs and didn't produce a scanner driver.

But yes, Samsung support is definitely the way to go.

 

[thewhitehart]

Is the printer connected directly to the computer? Printers attached to print servers cannot scan. I went nuts trying to figure out why my scanner wasn't working until I found this out.

 

[SmurfBoxMasta]

in order for ANY scanner to work, you MUST have a TWAIN module that supports the device, either built in as part of the driver package, or as a seperate plug in file........

Does Samsung claim that your model is mac-compatible, in the specs or somewhere on the box ? If so, then the drivers linked to above should do the trick