I've had my new iMac 5k Retina (3.6ghz Core i9) for about a week and it's been a great experience. Bought a 500GB Samsung X5 to use as a working drive for video/photo projects. Arrived today, I formatted it for Mac (as I had read was a good idea), no issues there. I moved a few video files to the drive to see how that worked - it was so fast! Then, about 10 minutes later, the entire drive just died. Disconnected and won't mount or show any life (not visible in disk utility).
I tried a different Thunderbolt cable, that wasn't it. Spoke with Apple Support, they suggested trying an upgrade to Catalina (from Mojave), which I did, but it hasn't brought the drive back to life. I spoke with Samsung, and they were impressively unhelpful (they sent me a link to the *T5* technical specs page.. thanks).
Seems crazy to have an expensive drive like this work out of the box and then suddenly completely die. The files I moved to the drive weren't backed up - I usually have backups of everything but didn't really think about the possibility this could happen, and it's gonna represent at least a few hours of reshooting.
Any thoughts out there on a fix?
Thanks!
I tried a different Thunderbolt cable, that wasn't it. Spoke with Apple Support, they suggested trying an upgrade to Catalina (from Mojave), which I did, but it hasn't brought the drive back to life. I spoke with Samsung, and they were impressively unhelpful (they sent me a link to the *T5* technical specs page.. thanks).
Seems crazy to have an expensive drive like this work out of the box and then suddenly completely die. The files I moved to the drive weren't backed up - I usually have backups of everything but didn't really think about the possibility this could happen, and it's gonna represent at least a few hours of reshooting.
Any thoughts out there on a fix?
Thanks!