Okay. Who else is having problems with their keyboard? I have a 2017 MacBook and some of the keys are getting stuck. I have tried using an air compression can, but it does nothing. I took it into a Genius Bar and they fixed it for a day, now keys are stuck again. How many times are they going to look at it before it's replaced or the whole bottom half is replaced? Anyone else with this issue?
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Newer Macbook and Macbook Pro keyboard problems
- Thread starter rillrill
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I just started having problems with my MacBook 2017 keyboard. The C key randomly repeats. Since I use the letter c in some of my passwords, it was driving me crazy until I figured out the problem. Tried cleaning the keyboard with compressed air, but this didn't help.
Personally, I wanted to build a history of repairs with Apple to make a case for a replacement if needed. After, talking to the geniuses, it’s simply a design flaw - these keyboards on every new MacBook/Pro are susceptible to dust and debris that you cannot get out without extensive repairs by Apple. My mom’s got a 2015 with a stuck key - she’s out of warranty and just lives without the key. It’s really criminal. So, I’m out here telling anyone who will to not buy Apple computers.
I have the 2015 bought in the summer a couple of months after launch and with Apple Care. The "2" had been giving me problems for a while, but in the last week the space bar got the same affliction. It would only work if mashed very hard, not the way one types normally.
Took it in the the genius bar yesterday. They replaced the 2 and space bar keys. But indicated that if the problem persists or returns, they would have to send it out to replace the entire keyboard unit. Today, for the 1s time the R key is stuck.
Thinking i'll have to have it sent out.
Took it in the the genius bar yesterday. They replaced the 2 and space bar keys. But indicated that if the problem persists or returns, they would have to send it out to replace the entire keyboard unit. Today, for the 1s time the R key is stuck.
Thinking i'll have to have it sent out.
I've had my MacBook for a month, seems to be running fine.
I am now keenly aware that my hands needs to be immaculately clean to use that computer. No food around it whatsoever.
I am now keenly aware that my hands needs to be immaculately clean to use that computer. No food around it whatsoever.
Do you have Apple care? If it’s covered, I’d do it...as annoying as it is...
I seem to have developed a problem others don't have. Typing on the bottom row keys (X, C, V, etc.) seems to randomly insert spaces into the text. Somethin g like this, m ore or less. Except it only happens sometimes which means I can't take it to the Genius Bar and prove the problem exists.
I do have Care and about 260 days left on it. I will bring in the machine this coming week. Sadly it sounds like something they have to send it out for, and it is the only machine i have at home. I guess I'll have to see how well iPad and iPhone X do as replacement in the short run.
I have the 2016 model and keys are failing one by one..
I'm not even a heavy typer, very casual typing actually,sofar key 3 and part of the space are gone.
I have extra Apple care, but such a pain taking it to Apple store, backing up everything a removing all my personal data..
and I'm sure other keys will fail later.
this "butterfly" key design was a true disaster.a real fail.
the keys feel awful even without such reliability issues.
I mean I had dozens of laptops in my life, including some very cheap budget ones and I never seen keyboard keys failing like this.
I'm not even a heavy typer, very casual typing actually,sofar key 3 and part of the space are gone.
I have extra Apple care, but such a pain taking it to Apple store, backing up everything a removing all my personal data..
and I'm sure other keys will fail later.
this "butterfly" key design was a true disaster.a real fail.
the keys feel awful even without such reliability issues.
I mean I had dozens of laptops in my life, including some very cheap budget ones and I never seen keyboard keys failing like this.
I have a 2014 MBA that I will probably replace it in a couple of years. I think the butterfly mechanism is here to stay, so unless there is a significant redesign, we will all be dealing with this issue down the road.
Does a silicone keyboard skin/cover help reduce the chance of having a problem with the new butterfly mechanism? I use one on my MBA to prevent damage from possible spills, crumbs, and dirt. It took a little getting used to, but now I kind of like the soft rubbery keyboard feel.
Does a silicone keyboard skin/cover help reduce the chance of having a problem with the new butterfly mechanism? I use one on my MBA to prevent damage from possible spills, crumbs, and dirt. It took a little getting used to, but now I kind of like the soft rubbery keyboard feel.
Mine has gotten worse again. I will take it in to the Apple Store again next week. I think this time it will require them "sending it out to replace the case."
Does anyone know how long that takes them? This is my only personal computer, and I don't like bringing my machine home for persona stuff.
Does anyone know how long that takes them? This is my only personal computer, and I don't like bringing my machine home for persona stuff.
I have thought about this too, but it seems everyone agrees that on the new ones, the clearance between the screen and keyboard when closed is so small that even the thinnest keyboard cover may damage the screen, or at least leave dirt prints of the keys on your screen.
I had to get a protector sticker (for the lower part below the keyboard, with cutout for trackpad) because my D key was already leaving a mark on the screen every single time I closed the laptop. :/ The sticker helps, plus protects the metal from discolouring.
I hate hearing these stories and worry about the longevity of my MacBook. I have had no issues so far, but in the back of my mind I am always thinking about it. Fortunately, for me, most of the time now I have a keyboard cover on and type on a comfortable mechanical keyboard.
I have to think that all of these problems are costing Apple quite a bit of money. I know that they are usually stubborn to change their view on design - but they have to realize that something is wrong. I can't, in good conscience, buy any new Mac laptops until this issue is definitively fixed. I just hope it doesn't take years for them to admit to themselves that there is a problem and that their butterfly ultra low travel keyboard was a very bad idea in more than one way.
I have to think that all of these problems are costing Apple quite a bit of money. I know that they are usually stubborn to change their view on design - but they have to realize that something is wrong. I can't, in good conscience, buy any new Mac laptops until this issue is definitively fixed. I just hope it doesn't take years for them to admit to themselves that there is a problem and that their butterfly ultra low travel keyboard was a very bad idea in more than one way.
I agree. I won’t be buying a another MacBook until Apple fixes these keyboard problems. Frankly, it might just be easier for me to use my iPad for mobile productivity and use a desktop for heavy lifting. Currently, my aging MBA spends most of its time docked with a separate monitor, keyboard and mouse.....so generally, I am using it as a desktop.
In fairness, a laptop is probably the most difficult device to execute well. You have all of the technology of a desktop in a compact potable package that is carried around and exposed to all kinds of potentially harmful environmental conditions. A desktop lives a much more tranquil life.
In fairness, a laptop is probably the most difficult device to execute well. You have all of the technology of a desktop in a compact potable package that is carried around and exposed to all kinds of potentially harmful environmental conditions. A desktop lives a much more tranquil life.
After the 2015 models, Apple went downhill with quality and raised the price. The 2015 model is perfect from defects and has legacy ports, i was going to trade it in for a 2017 (for college) but i decided not too, not going to pay more for less reliable computer
I just returned my new MBP today (after 4 days of ownership) because of this issue. Also, the bottom got so hot while using that I was forced to use a cooling mat. I'm really bummed out. My 2014 is still a beast but I was looking for something a little lighter and more compact for school. Like I said, I'm really bummed out.
I very much hope they are, because there's no other way to get them to fix the problems.
Being 9 months after my MacBook ('16 model) had its keyboard replacement, so far there are no additional problems. What I wonder is how many have had replacement keyboards go bad, and how long did the replacement last. I was advised by the authorized Apple repair facility to get AppleCare+ for this one, which I did, so for the time being I don't suffer from keyboard anxiety. But in a couple of years I will begin to worry.
I just saw in another thread that another forum member is getting their keyboard replaced, and I am starting to think the reason Apple didn't drop the price is that it includes cost of one keyboard replacement per unit. It baffles me why the same keyboard has now been used four times (difference between 2015 and 2016 version doesn't seem to be significant enough to stop the problems).