I bought a NEW iMac 27" 2017 on a deal from B&H last week. I also bought AppleCare+ through B&H. Shipping notification said I would receive my AppleCare+ directly from Apple. I didn't get a serial number from B&H for my AppleCare+ I decided to check my coverage at checkcoverage.apple.com. I put in my serial number for my iMac and it asked me to validate my product's purchase date. I entered the date and it gave me an error message. So I contacted apple support. The support person kept insisting that I had bought the computer in December 2018. I was past my sixty days, I couldn't get AppleCare+, my computer only had coverage until Dec 2019, and that B&H was not an authorized reseller. I checked on apple's website while I was on the phone with her that B&H is an authorized reseller, but she told me I was wrong. She wouldn't listen to me when I tried to tell her I bought it in May 2019. And yes, I'm sure I gave them the correct serial number. I contacted B&H and they are trying to fix it.
Question, anybody else have problems getting Apple to validate their AppleCare+ bought through an authorized reseller?
EDIT: I contacted B&H and they resolved it. I'm not sure if they had to re-submit the proof of purchase or if it just took longer for that to work through Apple's systems than I expected.
Question, anybody else have problems getting Apple to validate their AppleCare+ bought through an authorized reseller?
EDIT: I contacted B&H and they resolved it. I'm not sure if they had to re-submit the proof of purchase or if it just took longer for that to work through Apple's systems than I expected.
Last edited: