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No iCloud for you! - Agilebits hangs Legacy users out to dry

dan.synergy

dan.synergy

macrumors member
Original poster
Oct 9, 2014
49
6
Balmore
Well I have been lucky enough to get Yosemite up and running...in this process there were many notifications of available updates, including for 1Password by Agilebits.

I readily performed the update only to find out AFTER the installation had completed via a Popup that this new version 5 disabled my iCloud sync because I purchased the software through their Webstore. After clicking on their "Learn More" button, I was directed to this buried FAQ article that basically explains how hard it has been for them to keep iCloud going for us and to please purchase again with a 30% discount.

FAQ here:
https://guides.agilebits.com/1password-mac-kb/5/en/topic/icloud-webstore-faq

Even though Agilebits have decided to make this move, I am editing this post to state that I am continually impressed by their customer service standards and would recommend this company to anyone seeking a secure password solution.
 
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I can understand the frustration. I'm a bit suprised by their claim that the iCloud APIs cannot be used by non-appstore apps. That used to be true, but in fact Apple opened up iCloud Drive to non-curated apps with Yosemite. Since 1Password already supports Dropbox, it should be easy for them to support iCloud Drive as well, since it's a very similar data model.

I'd suggest to just use Dropbox if you want to sync your passwords via the cloud rather then buying 1Password again.
 
While I understand your frustration, I have to say I am personally very happy with their licensing and support.

I originally purchased a licence from version 3 on their website in 2010 (before the app store I think) which I believe gave me a free upgrade to version 4. I remember at some point they sent an email saying because they could not provide upgrade prices for version 4 users to the upcoming version 5, version 4 on the app store was on a special sale and would give access to version 5 for free when available, so I did that.

The iOS version I bought once years ago and have been receiving free upgrades ever since.

So basically I have been using the latest version of their software for almost 5 years and all in all I have bought one licence for iOS and 2 licences for OS X. And there is no messing with freemium and paying for each new functionally ... you pay for the app once and you get all the features as they are released.

Many other pieces of software I am using tend to either release a new paying version every 1-2 years or use a subscription model where you have to chip in a few euros per month (I understand the rental model works better for the developers but don't like it as a customer, and even a 1 euro subscription could not have cheaper for my than 1Passwords licences over these years).

Anyway, not to kick you down and again I understand your frustration, but just wanted to balances things a bit as with Pleco (excellent Chinese dictionary) who are expensive initially be are also giving updates forever, 1Password has one of the most user-friendly licensing strategy of all the software I am using.
 
bob24 said:
While I understand your frustration, I have to say I am personally very happy with their licensing and support.



I originally purchased a licence from version 3 on their website in 2010 (before the app store I think) which I believe gave me a free upgrade to version 4. I remember at some point they sent an email saying because they could not provide upgrade prices for version 4 users to the upcoming version 5, version 4 on the app store was on a special sale and would give access to version 5 for free when available, so I did that.



The iOS version I bought once years ago and have been receiving free upgrades ever since.



So basically I have been using the latest version of their software for almost 5 years and all in all I have bought one licence for iOS and 2 licences for OS X. And there is no messing with freemium and paying for each new functionally ... you pay for the app once and you get all the features as they are released.



Many other pieces of software I am using tend to either release a new paying version every 1-2 years or use a subscription model where you have to chip in a few euros per month (I understand the rental model works better for the developers but don't like it as a customer, and even a 1 euro subscription could not have cheaper for my than 1Passwords licences over these years).



Anyway, not to kick you down and again I understand your frustration, but just wanted to balances things a bit as with Pleco (excellent Chinese dictionary) who are expensive initially be are also giving updates forever, 1Password has one of the most user-friendly licensing strategy of all the software I am using.
Click to expand...


No offense taken. Good points yet not everyone has shared in your experience. Thanks for your comment
 
I noticed this too when I upgraded, maybe they need to start updating everyone to the MAS version with a free promo code if you have the website version? Or at least something better than the 30% off they are offerint everyone, meaning existing users get no extra discount to upgrade.
 
No shocker here.. Agilebits is famous for this type of thing.. Anything they can do to force you to continuously re-buy their software... I moved to Lastpass a year ago and haven't looked back..
 
Apps can use iCloud Drive without being released via MAS, but 1Password uses CloudKit (which allows developers to manually write sync engine and therefore gives them ability to fix sync problems by themselves instead of patiently waiting for Apple to do this), not iCloud Drive to sync data.

And CloudKit still requires an app to be placed in the App Store / Mac App Store.
 
cipher29 said:
No shocker here.. Agilebits is famous for this type of thing.. Anything they can do to force you to continuously re-buy their software... I moved to Lastpass a year ago and haven't looked back..
Click to expand...

All the reacurehed I have done for the few years I was looking at password managers, I have never heard or any issues at all.

If you go on their website, they are working hard at helping people with this issues also.
 
bob24 said:
While I understand your frustration, I have to say I am personally very happy with their licensing and support.

I originally purchased a licence from version 3 on their website in 2010 (before the app store I think) which I believe gave me a free upgrade to version 4. I remember at some point they sent an email saying because they could not provide upgrade prices for version 4 users to the upcoming version 5, version 4 on the app store was on a special sale and would give access to version 5 for free when available, so I did that.

The iOS version I bought once years ago and have been receiving free upgrades ever since.

So basically I have been using the latest version of their software for almost 5 years and all in all I have bought one licence for iOS and 2 licences for OS X. And there is no messing with freemium and paying for each new functionally ... you pay for the app once and you get all the features as they are released.

Many other pieces of software I am using tend to either release a new paying version every 1-2 years or use a subscription model where you have to chip in a few euros per month (I understand the rental model works better for the developers but don't like it as a customer, and even a 1 euro subscription could not have cheaper for my than 1Passwords licences over these years).

Anyway, not to kick you down and again I understand your frustration, but just wanted to balances things a bit as with Pleco (excellent Chinese dictionary) who are expensive initially be are also giving updates forever, 1Password has one of the most user-friendly licensing strategy of all the software I am using.
Click to expand...
I couldn't agree with you more. They have great support and are going a log way helping others with this issue.

Kyle has been a great help on this site too and I think people just need to be more paitent as well. This is technology and this happens a lot. Am I going to cry because I paid $45 for 8GB of RAM 2 years ago and now it's almost doubled the price? No, because crying solves nothing. Apple just made it so I can't upgrade the RAM in the new Mac Mini's, I'm not happy, but I'll probably still buy one when mine does.

This is frustrating, but they have wifi sync as well and that is on your network. Can't get any more secured than that (but I have see some people with very poor passwords for their router...). Kyle and I had a great discussion on the whole Dropbox sync and that's the route I use, and because of my set up, it's the only one that will work for me. I have 1Password on my Mac Mini and a primary vault and secondary vault, but both vaults go to 2 different sets of iOS devises. Using Dropbox made this set up very easy to do, and iCloud sync will not work with this set up.

Old saying my grandma use to tell me, you'll attract more bees with sugar than vinegar. And as I said before, just contact them and talk to them. They are being a big help on this issue.
 
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revanmj said:
Apps can use iCloud Drive without being released via MAS, but 1Password uses CloudKit (which allows developers to manually write sync engine and therefore gives them ability to fix sync problems by themselves instead of patiently waiting for Apple to do this), not iCloud Drive to sync data.
Click to expand...
Yes, but they also support file-based syncing via Dropbox. It should be very easy for them to adapt this to iCloud Drive.

Of course, this mess is also partly Apple's fault since they still don't have a way for developers to offer discounted upgrades to existing owners of older versions via the MAS.
 
Rigby said:
I can understand the frustration. I'm a bit suprised by their claim that the iCloud APIs cannot be used by non-appstore apps. That used to be true, but in fact Apple opened up iCloud Drive to non-curated apps with Yosemite.
Click to expand...

I think you're incorrect on that.

Only apps that have run the gauntlet required of App Store apps can access the revised iCloud sync features, as far as I'm aware.

There's a simple solution, but it would require Apple's participation: once applications are signed and authorized for App Store downloads, verifiably identical executables would be similarly authorized regardless of origin. Apple would have to agree to institute some sort of authentication scheme, such as a proprietary checksum or CRC, to verify that an executable is identical to its app store version. There might seem to be little incentive for Apple to do so, but if recent comments about a slow developer exodus are correct, Apple might find it under pressure to do something of the sort.

In the mean time, the 1Password people are great to work with. As is Dropbox, which offers more than ample storage for this and similar purposes for free.
 
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