Help!
So,
On the phone, I cannot access iTunes. When I try to download an app and I get the "Sign-in to Download from the iTunes Store" and then I input my confirmed password, the system takes a second or two, and then simply presents the "Sign-in to Download from the iTunes Store" window again, with no additional message or alert. It won't let me in and this will repeat again and again. And...
On iPhone(6), when I go to the App Store, it displays the message "Cannot Connect to App Store" and below [Retry]." The "updates" icon on the bottom nav displays the ("5") in a little red orb and if I push that, I can see the updates page but only for a micro-second, before returning to the "Cannot Connect to App Store" window.
Why would this be happening to both interfaces?
Another clue.
This issue started a few weeks ago when I had an iPhone5s, and it started when all of a sudden, after I hit "Update All" on the updates page, the updating icons froze with each one saying "waiting" and ever since this time I have been unable to access iTunes on any device.
I need these functions for work and can't wait much longer. I bought the iPhone6 seemingly as the last resort and this did not fix the problem.
Dear hive mind: any Ideas?
Thank you!
Jimmie
So,
On the phone, I cannot access iTunes. When I try to download an app and I get the "Sign-in to Download from the iTunes Store" and then I input my confirmed password, the system takes a second or two, and then simply presents the "Sign-in to Download from the iTunes Store" window again, with no additional message or alert. It won't let me in and this will repeat again and again. And...
On iPhone(6), when I go to the App Store, it displays the message "Cannot Connect to App Store" and below [Retry]." The "updates" icon on the bottom nav displays the ("5") in a little red orb and if I push that, I can see the updates page but only for a micro-second, before returning to the "Cannot Connect to App Store" window.
Why would this be happening to both interfaces?
Another clue.
This issue started a few weeks ago when I had an iPhone5s, and it started when all of a sudden, after I hit "Update All" on the updates page, the updating icons froze with each one saying "waiting" and ever since this time I have been unable to access iTunes on any device.
I need these functions for work and can't wait much longer. I bought the iPhone6 seemingly as the last resort and this did not fix the problem.
Dear hive mind: any Ideas?
Thank you!
Jimmie