No new text message nitification...

[Agunat]

My granddaughter has an iPhone (iPhone 4). She is not receiving any notice of an incoming text message although she is receiving the messages fine.. There is no badge by the text message icon showing the number of unread messages or any other indication of aa unread message being present. Under Settings/Notification Center/Messages the Badge App icon is turned on. In Settings/Messages all options are also turned on. What is she doing wrong? Help Please. Needless to say she both sending and receiving messages okay.

Thanks... Bob

 

[Learylvr.]

First thing to try is to hard reset her phone. Hold power button and home button at the same time, when the Apple logo appears on screen let both buttons go. Then try texting her. 2nd thing I'd check, is to be sure she hasn't turned on Do not disturb by accident. If she receives a text with Do not disturb on, she will not get any notification on her phone. My mom wasn't getting alerts for her text for days, I went to her house and checked her phone, and she had some how turned on Do not disturb. Lol those are the things I'd check first.

 

[Agunat]

I'm sorry, I will not have access to the phone anytime soon. I'll try all your suggestions and hope for the best. I'll post again if needed.

Thanks... Bob