Not getting 5G on AT&T iPhone 14 Pro Max

[abw2002]

I activated eSim on new iPhone 14 Pro Max, but account still shows iPhone 11 Pro Max. I'm not getting 5G on the new phone and I suspect it is because AT&T is reflecting I still have the old phone. Not sure if that is why, but 5Ge is all that it will connect to. Tried reset network settings and an online "refresh" from AT&T's site. I guess I'll need to visit an AT&T store?

Anybody have this issue?

 

[jetsam]

I activated eSim on new iPhone 14 Pro Max, but account still shows iPhone 11 Pro Max. I'm not getting 5G on the new phone and I suspect it is because AT&T is reflecting I still have the old phone. Not sure if that is why, but 5Ge is all that it will connect to. Tried reset network settings and an online "refresh" from AT&T's site. I guess I'll need to visit an AT&T store?

Anybody have this issue?

Are you on an unlimited plan?

 

[abw2002]

Are you on an unlimited plan?

I am. My plan shows 5G is on it. Yet only 5Ge will appear.

 

[jetsam]

I am. My plan shows 5G is on it. Yet only 5Ge will appear.

Okay. Since I like to belabor the obvious:

1) You've confirmed that 5G is available where you are, right? AT&T 5G coverage is pretty spotty.
2) I'm sure you've done this but you've got the correct 5G settings, right?
Settings>Cellular>Cellular Data Options>Voice & Data set to either "5G Auto" or "5G On"

Edit: Actually, you should set this to "5G On" at least for testing purposes.

I'm probably not helping here, but if I can save you a trip to the AT&T store...

 

[VineRider]

You might try downloading a new esim from your account on the AT&T website. Manage your device and select options and settings for your device. Then manage your esim and select get a new esim. Be sure you are on WiFi before doing this

 

[hamstation]

Same issue here.Downloaded new esim didnt help.Time to chat.
ABW did you go to ATT for fix?

Oops just checked and now shows 5g. Odd.
Maybe new esim takes a bit to kick in.