Nov. 2010 Macbook Air "Blank" Screen

[OBSHARP]

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Any solution when New Macbook Air 13" goes Blank (white)? Has Apple Technical Support responded to anyone?

 

[KnightWRX]

Bring it in or call Apple ? Mine never goes "white".

 

[OBSHARP]

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I called Apple explained greyish/white screen would not respond to enter etc. or shut down.

Apple said: Finder, Go, Utilities, Disk Utilities, Click on Drive, First Aid, Verify Disk, etc.

and this was ok. Next option either send in or go to Apple Store and make appt

However, I have read article which says there is a fix on the way. In term is to call " Open and close lid after this happens ; the problem is it seems to go to sleep and not want to wake up with key strokes.

 

[halledise]

Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5)

I called Apple explained greyish/white screen would not respond to enter etc. or shut down.

Apple said: Finder, Go, Utilities, Disk Utilities, Click on Drive, First Aid, Verify Disk, etc.

and this was ok. Next option either send in or go to Apple Store and make appt

However, I have read article which says there is a fix on the way. In term is to call " Open and close lid after this happens ; the problem is it seems to go to sleep and not want to wake up with key strokes.

return item to Apple for a replacement.
this is not normal.

 

[Claudio2010]

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Any solution when New Macbook Air 13" goes Blank (white)? Has Apple Technical Support responded to anyone?

I have the same problem, it has happened a few times since I bought it in December. The screen goes grey and it is seemingly unresponsive (closing and opening lid makes no difference). I have discovered I can still ssh to it and do a shutdown, at least it goes down cleanly, previously I would also just hold the power button to turn it off.

Has anyone found a better solution or maybe handed it in to Apple support?

Regards,
Claudio

 

[KnightWRX]

I have the same problem, it has happened a few times since I bought it in December. The screen goes grey and it is seemingly unresponsive (closing and opening lid makes no difference). I have discovered I can still ssh to it and do a shutdown, at least it goes down cleanly, previously I would also just hold the power button to turn it off.

Has anyone found a better solution or maybe handed it in to Apple support?

Regards,
Claudio

Don't necro threads like that, people will try to help the OP without realising this is a over 6 months old thread, post a new one if you have a question that can you can't find the answer for with the search function. Basic forum etiquette.


The better solution is to take it in for warranty work.

 

[SR71]

Don't necro threads like that, people will try to help the OP without realising this is a over 6 months old thread, post a new one if you have a question that can you can't find the answer for with the search function. Basic forum etiquette.


The better solution is to take it in for warranty work.

Exactly.