NowTV video won't play on Safari

[marclondon]

This is an annoyance - NowTV, the TV service run by Sky, only plays sound not video on Safari, or at least on my set-up (Sonoma on 2018 Mac Mini but same issue with previous OS).

It runs fine on Firefox, but I keep forgetting and wasting time logging in on Safari to watch sports.

Any idea why? I can't get any sense out of NowTV's help.

 

[AlixSPQR]

Have you tried these steps?

 

[marclondon]

Have you tried these steps?

That's just a basic check for connectivity. As I said, I can login and play the stream but there's just no video, only audio on Safari.

 

[McScooby]

Must be something your end if it happened with previous OS. Have you got any content blockers?

 

[The Phazer]

What displays are you connected to?

 

[marclondon]

Must be something your end if it happened with previous OS. Have you got any content blockers?

No. It seems to be an issue just with Safari.

 

[marclondon]

What displays are you connected to?

It can't be the monitors (two EIZOs) surely as the stream plays fine in Firefox and other content is OK in Safari.

 

[The Phazer]

It can't be the monitors (two EIZOs) surely as the stream plays fine in Firefox and other content is OK in Safari.

Firefox has no access to HDCP on a Mac as it's a private API, Safari does. Firefox will get given lower resolution content though.

It is probably that. How are you connecting the two monitors? One HDMI and one Thunderbolt? What adaptor are you using? If you only use the HDMI connected monitor does it work?