OEM USB 3.0 Hub recognize as USB 2.0

[chevalier433]

Hello to all.I recently purchased a OEM USB 3.0 hub with os x 10.X support but in 10.10.5 recognize as USB 2.0,that proved with blackmagic disk speed test.Does anyone has any solution in this?

 

[simon lefisch]

What model MBP do you have? If it does not have USB 3.0 ports then it will only run at 2.0 speeds.

 

[chevalier433]

What model MBP do you have? If it does not have USB 3.0 ports then it will only run at 2.0 speeds.

I have the 2013 late retina model.

 

[simon lefisch]

I have the 2013 late retina model.

I don't recall the specs and can't really check atm. I'd say look up the specs for your model and see if it has USB 3.0 ports on it. If it doesn't, then it will only have 2.0 ports and your hub will only run at 2.0 speeds.

 

[DeltaMac]

The connection cables (from MBPro to hub, and from hub to external drive) all have to support USB 3.0
The external enclosure has to support USB 3.0, too
If some part of all that is USB 2.0, or just not working properly, then you don't get USB 3.0 speeds.

What does your System Information/System Report/USB tab show you about the devices that are connected to the USB bus? Does that show that your external drive is connected through a USB 3.0 Bus connection?

 

[chevalier433]

I don't recall the specs and can't really check atm. I'd say look up the specs for your model and see if it has USB 3.0 ports on it. If it doesn't, then it will only have 2.0 ports and your hub will only run at 2.0 speeds.

How many times are you going to post this?.Jesus Christ.

 

[simon lefisch]

Really? With an attitude like that, no one is going to help bud.

 

[chevalier433]

The connection cables (from MBPro to hub, and from hub to external drive) all have to support USB 3.0
The external enclosure has to support USB 3.0, too
If some part of all that is USB 2.0, or just not working properly, then you don't get USB 3.0 speeds.

What does your System Information/System Report/USB tab show you about the devices that are connected to the USB bus? Does that show that your external drive is connected through a USB 3.0 Bus connection?

The hub is usb 3.0 for sure has the blue light.It connects directly to MacBooks port,no cables.OS X recognise it as USB 2.0.Maybe if i change the product id..

Hub:



Product ID: 0x0024

Vendor ID: 0x8087 (Intel Corporation)

Version: 0.00

Speed: Up to 480 Mb/sec

Location ID: 0x1d100000 / 2

Current Available (mA): 500

Current Required (mA): 0

Built-In: Yes



USB 2.0 Hub:



Product ID: 0x0101

Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)

Version: 1.11

Speed: Up to 480 Mb/sec

Location ID: 0x1d110000 / 6

Current Available (mA): 500

Current Required (mA): 100



My Book 1230:



Product ID: 0x1230

Vendor ID: 0x1058 (Western Digital Technologies, Inc.)

Version: 10.65

Serial Number: 574343344D4B504B39303836

Speed: Up to 480 Mb/sec

Manufacturer: Western Digital

Location ID: 0x1d114000 / 11

Current Available (mA): 500

Current Required (mA): 26

Capacity: 2 TB (2,000,365,289,472 bytes)

Removable Media: Yes

Detachable Drive: Yes

BSD Name: disk3

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Not Supported

Volumes:

EFI:

Capacity: 209.7 MB (209,715,200 bytes)

BSD Name: disk3s1

Content: EFI

Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

Scratch:

Capacity: 2 TB (2,000,021,315,584 bytes)

Available: 1.67 TB (1,672,816,779,264 bytes)

Writable: Yes

File System: HFS+

BSD Name: disk3s2

Mount Point: /Volumes/Scratch

Content: Apple_HFS

Volume UUID: 6DC3178F-9FDD-3A9E-A98E-54002EAE7BFE



AS2115:



Product ID: 0x1153

Vendor ID: 0x174c (ASMedia Technology Inc.)

Version: 0.01

Serial Number: 00000000000000000000

Speed: Up to 480 Mb/sec

Manufacturer: ASMedia

Location ID: 0x1d112000 / 10

Current Available (mA): 500

Current Required (mA): 0

Capacity: 2 TB (2,000,398,934,016 bytes)

Removable Media: Yes

Detachable Drive: Yes

BSD Name: disk2

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Not Supported

Volumes:

EFI:

Capacity: 209.7 MB (209,715,200 bytes)

BSD Name: disk2s1

Content: EFI

Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

Media:

Capacity: 2 TB (2,000,054,960,128 bytes)

Available: 24 GB (23,996,641,280 bytes)

Writable: Yes

File System: HFS+

BSD Name: disk2s2

Mount Point: /Volumes/Media

Content: Apple_HFS

Volume UUID: 06904BCB-F748-3DDC-B328-1B9E1E913214



Hub:



Product ID: 0x2512

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0x1d180000 / 3

Current Available (mA): 500

Current Required (mA): 2

Built-In: Yes



BRCM20702 Hub:



Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181000 / 5

Current Available (mA): 500

Current Required (mA): 94

Built-In: Yes



Bluetooth USB Host Controller:



Product ID: 0x8286

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.51

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0

Built-In: Yes



Apple Internal Keyboard / Trackpad:



Product ID: 0x0263

Vendor ID: 0x05ac (Apple Inc.)

Version: 2.22

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d182000 / 4

Current Available (mA): 500

Current Required (mA): 40

Built-In: Yes

 

[saturnotaku]

I don't recall the specs and can't really check atm. I'd say look up the specs for your model and see if it has USB 3.0 ports on it. If it doesn't, then it will only have 2.0 ports and your hub will only run at 2.0 speeds.

All Macs from 2012 onward use USB 3.0.

Hello to all.I recently purchased a OEM USB 3.0 hub with os x 10.X support but in 10.10.5 recognize as USB 2.0,that proved with blackmagic disk speed test.Does anyone has any solution in this?

Is your USB hub bus powered, or does it have an AC adapter? A lack of power could explain the drop in speed. External hard drives should be connected to hubs with an adapter.

 

[DeltaMac]

It really will help if you can give some of the specs of the devices that you have connected, particularly manufacturer name and model numbers.
You may simply not have a USB 3.0 device - or your USB cables don't support the USB 3.0 speeds - not all do...
(Try different USB cables!)

I don't know what a blue light means (unless you are talking about K-Mart )
but, none of the devices that you show in your list are operating at USB 3.0 speeds.
A better list to show is the one at the top of that screen (USB device tree)
If nothing is listed under "USB 3.0 Bus", then you don't have any devices that are operating at USB 3.0 speeds.
I suspect that your W-D external (My Disk) is USB 3.0, so plug that one device directly into your Mac USB port, then refresh the System Information screen (press Command-R) which refreshes the list of devices. You will see your W-D drive appear in a different position on the device tree. You should (if it is a USB 3.0 device) see it under USB 3.0 bus now.
If not, it's just not a USB 3.0 device - simple as that...

The powered or not-powered USB hub is quite important here. Is your hub self-powered? It will have its own power supply.
Bus powered means there are NO other connections except USB cables.

 

[chevalier433]

All Macs from 2012 onward use USB 3.0.



Is your USB hub bus powered, or does it have an AC adapter? A lack of power could explain the drop in speed. External hard drives should be connected to hubs with an adapter.

Its hub powered.In my PC it works as intended if that make things clear.If someone could tell me the correct Product ID to edit the plist.

 

[chevalier433]

It really will help if you can give some of the specs of the devices that you have connected, particularly manufacturer name and model numbers.
You may simply not have a USB 3.0 device - or your USB cables don't support the USB 3.0 speeds - not all do...
(Try different USB cables!)

I don't know what a blue light means (unless you are talking about K-Mart )
but, none of the devices that you show in your list are operating at USB 3.0 speeds.
A better list to show is the one at the top of that screen (USB device tree)
If nothing is listed under "USB 3.0 Bus", then you don't have any devices that are operating at USB 3.0 speeds.
I suspect that your W-D external (My Disk) is USB 3.0, so plug that one device directly into your Mac USB port, then refresh the System Information screen (press Command-R) which refreshes the list of devices. You will see your W-D drive appear in a different position on the device tree. You should (if it is a USB 3.0 device) see it under USB 3.0 bus now.
If not, it's just not a USB 3.0 device - simple as that...

The powered or not-powered USB hub is quite important here. Is your hub self-powered? It will have its own power supply.
Bus powered means there are NO other connections except USB cables.

Blue light means

It really will help if you can give some of the specs of the devices that you have connected, particularly manufacturer name and model numbers.
You may simply not have a USB 3.0 device - or your USB cables don't support the USB 3.0 speeds - not all do...
(Try different USB cables!)

I don't know what a blue light means (unless you are talking about K-Mart )
but, none of the devices that you show in your list are operating at USB 3.0 speeds.
A better list to show is the one at the top of that screen (USB device tree)
If nothing is listed under "USB 3.0 Bus", then you don't have any devices that are operating at USB 3.0 speeds.
I suspect that your W-D external (My Disk) is USB 3.0, so plug that one device directly into your Mac USB port, then refresh the System Information screen (press Command-R) which refreshes the list of devices. You will see your W-D drive appear in a different position on the device tree. You should (if it is a USB 3.0 device) see it under USB 3.0 bus now.
If not, it's just not a USB 3.0 device - simple as that...

The powered or not-powered USB hub is quite important here. Is your hub self-powered? It will have its own power supply.
Bus powered means there are NO other connections except USB cables.

The device is generic.Blue light led used by the manufacturers to identify USB 3.0 ports.Both my disks are USB 3.0.The device has no cables,it attached directly to USB 3.0 port.For the record in my pc i working as intended.I have post the list in previous post.

 

[DeltaMac]

Its hub powered.In my PC it works as intended if that make things clear.If someone could tell me the correct Product ID to edit the plist.

I suppose that you mean that it is "Bus-powered" (no other cables except USB)
Self-powered will also have a power cable, which usually has an external power supply.

Editing the "product ID" - even if that were possible - won't force your OS X system to use USB 3.0

It's likely that your external hub works properly with your Windows PC, because THAT computer has more power available through the USB ports.
Plug one of your external drives directly into your Mac USB port. I bet it will then report a USB 3.0 device.

If so, then your hub is probably the "weak" link - not enough power available through the bus to give full USB 3.0 speeds, so it just reverts to USB 2.0
Some bus-powered USB hubs have an optional connection for an external power supply. That should help your issue.
Or, get a hub that comes with its own supply. That will at least give you the option to run with or without the power supply.

 

[saturnotaku]

Blue light means

The device is generic.Blue light led used by the manufacturers to identify USB 3.0 ports.Both my disks are USB 3.0.The device has no cables,it attached directly to USB 3.0 port.For the record in my pc i working as intended.I have post the list in previous post.

This is almost certainly a power issue. A desktop PC can provide enough current to run a bus-powered hub with two hard drives attached. The MacBook Pro would not. Get a hub with an AC adapter or try to find one that will work with the one you already use.

 

[BoneDaddy]

This is almost certainly a power issue. A desktop PC can provide enough current to run a bus-powered hub with two hard drives attached. The MacBook Pro would not. Get a hub with an AC adapter or try to find one that will work with the one you already use.

I bought a USB3 powered hub, and it is also getting read as a 2.0, on a mid 2014 macbook pro retina. Strange...

 

[chevalier433]

I bought a USB3 powered hub, and it is also getting read as a 2.0, on a mid 2014 macbook pro retina. Strange...

Does it have a ac power adapter?

 

[BoneDaddy]

Does it have a ac power adapter?

Why yes, yes it does.

 

[Niarlatop]

Try pushing the connector all the way in the USB port.
I recall having such a problem on my 2012 MBA, if I plugged a USB 3.0 drive not far enough it would be limited to USB 2.0 speed.
Just a thought.

 

[swealpha]

I have the same error in 2023.

External Samsung T7 is recognized as USB2.1 on my Mid 2014 MBP 15,6". Big Sur 11.7.10

Also recognized as USB2.1 =
New enclosure ORICO 7688C3
chip info: 0x0715 - 0x2109 (VIA Labs, Inc.)
Disk: 3,5" WD RED 1.0 TB (2012)

But old enclosure is recognized as USB3.0.
Logilink
chip info: AS2105 - 0x5106 - 0x174c (ASMedia Technology Inc.)
Disk: 3,5" WD RED 4.0 TB (2019)

EDIT: The drives recognized as USB 2 is using USB C. And USB 3 uses old USB normal cable.

Help!

 

[sublunar]

Assuming macOS is up to date, how about resetting PRAM or SMC? Might be the firmware on the Mac needs a bump.

 

[swealpha]

This seems to be a big old problem. Alot of people have write about this. Need to use old products with old computers i guess.