OK....UPS Sucks

[chas0001]

I am waiting for an iMac to be delivered to Spain and so far it has gone from China to The Netherlands where it failed Customs. It was then sent back to China then onto Korea, Poland, Denmark and then the Netherlands again, where it encountered another problem with customs (but looks like it was released - I wont hold my breath though!). Knowing my luck it will be in about 40 pieces when I get it.....

This is not the first time too. How does this company stay in business?

Enjoy the Fun : My iMACs UPS Vacation

 

[Consultant]

It most likely did not went back and forth.

Looks like one or some of the time was not converted to time zone used for the rest of the page, or that the wrong date was entered. Happens pretty frequently with international shipments crossing different time zones.

 

[kkat69]

It most likely did not went back and forth.

Looks like one or some of the time was not converted to time zone used for the rest of the page, or that the wrong date was entered. Happens pretty frequently with international shipments crossing different time zones.

Yah, I agree, the way it looks to me is it hasn't left NL but just arrived there.

Customs has sometimes cause scares here in the US as well. The box doesn't exactly show what actually is IN the box since they are shipped brown boxed.

But it appears it went from china to netherlands (via korean route) but it should be fine.

UPS does suck sometimes though your topic of the thread is a bit harsh. I think you jumping the gun/to conclusions here as to your iMacs travel. It seems pretty self explainitory if you look at the times in respect to the date, taking into account zone changes.

Besides, when you get it, it'll be a more educated Mac since it'll be a world traveler.

 

[cph]

There was no problem with this shipping process.

All time stamps are local time.

UPS sent the package information electronically to the Dutch Customs for pre-processing, before the package even left China. This cuts down the waiting time when the package actually arrives in the Netherlands.

It's actually very efficient on the part of Apple / UPS to do this. This is the epitome of global commerce.

 

[chas0001]

Yah, I agree, the way it looks to me is it hasn't left NL but just arrived there.

Customs has sometimes cause scares here in the US as well. The box doesn't exactly show what actually is IN the box since they are shipped brown boxed.

But it appears it went from china to netherlands (via korean route) but it should be fine.

UPS does suck sometimes though your topic of the thread is a bit harsh. I think you jumping the gun/to conclusions here as to your iMacs travel. It seems pretty self explainitory if you look at the times in respect to the date, taking into account zone changes.

Besides, when you get it, it'll be a more educated Mac since it'll be a world traveler.

I suppose that I am getting a little impatient as I ordered the iMac on the 27th April and the Apple website stated it was 1-3 days before being dispatched. I realise that is not UPS's fault but I have used them many times before and have not been very impressed. 3 weeks ago when UPS came to collect my iPod Touch for repair the guy was standing at my gate and threw it into the back of his van about 3 metres away.

 

[chas0001]

There was no problem with this shipping process.

All time stamps are local time.

UPS sent the package information electronically to the Dutch Customs for pre-processing, before the package even left China. This cuts down the waiting time when the package actually arrives in the Netherlands.

It's actually very efficient on the part of Apple / UPS to do this. This is the epitome of global commerce.

I suppose that makes a lot of sense but its a shame that the tracking does not state exactly what is happening. That is the point of it after all.

 

[cph]

I suppose that makes a lot of sense but its a shame that the tracking does not state exactly what is happening. That is the point of it after all.

Actually, the tracking says it pretty clearly It is just not in plain English, but for people who's experienced in shipping business, it's clear.

05/07/08 03:39 pm
Package Data Processed By Brokerage. Waiting For Clearance
Apeldoorn, NL

If the customs had rejected it, the tracking would have said so. On the other hand, if the customs had cleared the package, the tracking also would have said so, and it did say exactly that later.

In addition, if the package had really gotten to the Netherlands, gotten rejected, and then returned to China, there would have been a lot of departure / arrival scans in between NL and CN, and there wasn't.

Lastly, UPS / Apple really know what they are doing. I would have been shocked if UPS really could screw up a clearance.