On call the proximity sensor is not working

[prav.par]

Hi All,

I have just bought XR and it's been a week. I noticed that when on call the proximity sensor is not working i.e. when I bring phone close to ear the screen gets off but when I remove from the phone and look at it - it remain dark, I have to tap to wake or press right power button to wake up?.


Any one is having similar issues?

PS - I have full screen tempered glass!

Can anyone help with the solution?.


Thanks

 

[lgjay]

It’s the full screen glass protector.
The cut out or whatever on the protector needs to be really precise and installed perfectly to not interfere with the proximity sensor.
This is a quite common issue with full screen glass protectors. And I think the notch part should not be covered by screen protectors whatsoever. Better not messing with Face ID and the sensors.