Online courses on ipad not working

[Peri_5xG]

I am doing continuing education courses for work, and I am trying to access the courses on my iPad to no avail. the video player, or whatever it is, will not load and there are just a myriad of problems with it. It works fine on my windows PC, so I know that it is an issue with the iPad. The website is www.redvector.com. I tried clearing my cache on the Safari browser, I even tried using othe browsers, but it just won't load. How can I get this to work on the iPad? is there a setting?

 

[chabig]

The issue is probably with redvector, not your iPad. The had live support chat on their site. Ask them.

 

[Peri_5xG]

Unfortunately, they were not able to help me. Thank you though!

 

[chabig]

I'm not really surprised. It's not your iPad. It's them. If they have a custom iPad app, try that.

 

[Davidalan]

NFN try downloading Firefox and see if you can connect. If so, then you know it’s an issue with the app and safari.

‎Firefox: Private, Safe Browser

‎Choose Firefox to be your go-to browser and help shape a better internet for you, your family and community. Download Firefox now for iPhone, iPad and Mac. When you use Firefox, you’re helping support Mozilla, which is backed by a non-profit foundation whose mission is to ensure the internet...

apps.apple.com

 

[NoBoMac]

Or Chrome.

Quick search under the site's support link hints at that Chrome or Firefox are the preferred browsers. For example:

https://support.vectorlmsredvectoredition.com/s/article/Why-won-t-my-course-launch-The-screen-says-Do-not-close-this-window

 

[Bandaman]

Or Chrome.

Quick search under the site's support link hints at that Chrome or Firefox are the preferred browsers. For example:

https://support.vectorlmsredvectoredition.com/s/article/Why-won-t-my-course-launch-The-screen-says-Do-not-close-this-window

That’s for the desktop. Chrome and Firefox are just forks of Safari on iPad since Apple won’t let any custom browsers like that on iOS.

 

[NoBoMac]

True. But something to try anyway, as might be some poorly coded HTML re: user agents, faulty assumptions, etc. and with the quick scan, did not see any(?) references to Safari, desktop or not.