Oof,stuck pixel on brand new mbp 16

[Love-hate 🍏 relationship]

Just got a mbp 16 from apple and it has what I believe is a stuck pixel (more than one actually)

Wondered how it passed Q&A

Guess I’ll return or exchange it

But since I bought with back to school promotion I’m not sure I can get refunded for the gift card

 

[usagora]

This might interest you (though since you just bought this, it doesn't apply to you since you can return or exchange it for any reason):

Apple's dead pixel policy for iPhone, iPad

Ever wonder how many dead pixels you have to have on an iPhone, iPod touch, or iPad, or Mac before Apple will issue you a replacement? Well it looks inside sources has given BGR the answer. What you s

www.imore.com

Also:

About LCD display pixel anomalies for Apple products released in 2010 and later - Apple Support

Learn about pixel anomalies, why such anomalies occur, and what to do if you think your LCD panel has more than an acceptable number of pixel anomalies.

support.apple.com

 

[Love-hate 🍏 relationship]

This might interest you (though since you just bought this, it doesn't apply to you since you can return or exchange it for any reason):

Apple's dead pixel policy for iPhone, iPad

Ever wonder how many dead pixels you have to have on an iPhone, iPod touch, or iPad, or Mac before Apple will issue you a replacement? Well it looks inside sources has given BGR the answer. What you s

www.imore.com

Also:

About LCD display pixel anomalies for Apple products released in 2010 and later - Apple Support

Learn about pixel anomalies, why such anomalies occur, and what to do if you think your LCD panel has more than an acceptable number of pixel anomalies.

support.apple.com

Interesting indeed

16 pixels on a monitor ,whoa

Yeah idk if I can return it because of the gift card tho

Btw it’s in a single area ,but it’s surely more than 1 single pixel

 

[usagora]

Interesting indeed

16 pixels on a monitor ,whoa

Yeah idk if I can return it because of the gift card tho

Btw it’s in a single area ,but it’s surely more than 1 single pixel

I'm not sure why it would matter whether you paid with a gift card or not. Apple's not going to force you to keep a product you aren't satisfied with as long as you return it during the return period. I'm sure they'll return your gift card balance or just let you exchange it. I know it's not Apple, but I've returned Amazon purchases before that were paid by gift card, and they simply refund my gift card balance with no hassle.

 

[Love-hate 🍏 relationship]

I'm not sure why it would matter whether you paid with a gift card or not. Apple's not going to force you to keep a product you aren't satisfied with as long as you return it during the return period. I'm sure they'll return your gift card balance or just let you exchange it. I know it's not Apple, but I've returned Amazon purchases before that were paid by gift card, and they simply refund my gift card balance with no hassle.

hmm well i mean they may refund the mac but not the gift card

 

[iStorm]

hmm well i mean they may refund the mac but not the gift card

Right, you can return the Mac, but you will have to keep the gift card. They won't take that back.

 

[Love-hate 🍏 relationship]

Right, you can return the Mac, but you will have to keep the gift card. They won't take that back.

damn it's as i feared .do u speak from experience ?

 

[iStorm]

damn it's as i feared .do u speak from experience ?

Not from personal experience, but I have read about it pretty often. Here's one such thread, particularly the last post.

https://forums.macrumors.com/threads/i-dont-understand-the-educational-discount.2350862/

 

[usagora]

hmm well i mean they may refund the mac but not the gift card

Ok, I'm confused. Did you not pay for the Mac WITH a gift card? So how could they refund you for the Mac without putting a balance back on your gift card? They're not going to give you cash, lol!

 

[Love-hate 🍏 relationship]

Ok, I'm confused. Did you not pay for the Mac WITH a gift card? So how could they refund you for the Mac without putting a balance back on your gift card? They're not going to give you cash, lol!

yeah sorry i shoulda explained better .i bought it with back to school promotion

basically they charge you macbook-150 plus a separate 150 euros gift card

so u have 2 purchases,one for the mac and another for the card . if u refund the mac,you'd only get mac-150,so i'd have to refund the card as well,whcih apparently may not be feasible

not sure i made that super clear ,did i

 

[nintendoswitch]

yeah sorry i shoulda explained better .i bought it with back to school promotion

basically they charge you macbook-150 plus a separate 150 euros gift card

so u have 2 purchases,one for the mac and another for the card . if u refund the mac,you'd only get mac-150,so i'd have to refund the card as well,whcih apparently may not be feasible

not sure i made that super clear ,did i

They would probably either put the money back on the gift card, or onto your debit/credit card.

 

[Love-hate 🍏 relationship]

They would probably either put the money back on the gift card, or onto your debit/credit card.

i'll try and call them . if they have anoher mac in stock i'll get an exchange

 

[usagora]

yeah sorry i shoulda explained better .i bought it with back to school promotion

basically they charge you macbook-150 plus a separate 150 euros gift card

so u have 2 purchases,one for the mac and another for the card . if u refund the mac,you'd only get mac-150,so i'd have to refund the card as well,whcih apparently may not be feasible

not sure i made that super clear ,did i

Ok, I looked the promotion up, and I think I get it now. Basically you purchased a 16" MacBook Pro + a 150 euro gift card, but they discounted the MBP by 150 euros. So in effect you paid full price for the MBP and got a free gift card. It still seems to me like Apple would simply exchange the MBP you bought for an identical one. Let us know what they say.

 

[Love-hate 🍏 relationship]

Ok, I looked the promotion up, and I think I get it now. Basically you purchased a 16" MacBook Pro + a 150 euro gift card, but they discounted the MBP by 150 euros. So in effect you paid full price for the MBP and got a free gift card. It still seems to me like Apple would simply exchange the MBP you bought for an identical one. Let us know what they say.

I Will !