Can anyone help me solve this mystery? I pre ordered the iPhone XS Max at 2:05 am when pre orders opened and received a delivery date September 21 . A few minutes later I placed a separate order for the Apple Watch to be picked up in the store on September 21. I placed these orders with two different forms of payment. When I woke up the next morning I looked at my phone order and noticed that the payment did not go through and I needed to update the payment information. I was confused because I know that I have plenty of money to cover the payment but I went ahead and updated with a different credit card anyway. A while later I noticed that a lot of forum member’s orders were progressing to “preparing to ship” and my order was not budging and I had not been charged on my credit card yet. So I started a chat with an Apple rep who basically told me to “be positive” and “have high hopes”. This rep did not seem to want to help me at all so I called Apple and the next rep was of no help either. It took me about four phone calls to get a rep that was actually willing to look further into the issue and help me. Every payment method I tried to use was denied for whatever reason. I was informed by the rep to call my bank and find out why they were not allowing the payment to go through. Mind you, I have tried three different credit cards that were all valid and should not have been a problem with any of them. But I called my bank anyway and my bank informed me that there was no attempt from Apple to take a payment at all. Same thing with the other two credit cards. So I called Apple back again and informed them that no attempts were made to take a payment from any of the credit cards.The woman I was speaking with seemed frustrated with me and said there was nothing wrong with my order and that I should just be patient and wait for it to update. I gave her yet another credit card she said she processed it and it it worked and everything was fine and that my order would progress. Great I thought we’re on our way now. The next day I just had this bad feeling in my gut that the rep I spoke with was lying to me because I checked my credit card and there had been no payment taken. Then I begin to worry about my watch order and called to see how that was progressing and was informed that that payment also was denied. Tried another credit card, denied again. This rep informed me that these payments were not being declined, but that a message was popping up and saying needs further review. She said she had never seen anything like this before but escalated it to their payment department Who would call me in the next 24 to 48 hours to work it out. I have never experienced anything like this before and I am so frustrated that I just feel like canceling all my orders but curiosity has the best of me and I just want this mystery solved. Does anybody know anything about this or has anyone ever experienced anything like this before with Apple ? For now, both of my orders are stuck at the
“order in progress” stage and are not moving at all. I hope somebody out there has some knowledge of what could possibly be going on.
“order in progress” stage and are not moving at all. I hope somebody out there has some knowledge of what could possibly be going on.