Order of personalized AirPods Pro 2 and warranty

[JaraCz]

Do I loose 14 days return policy if I buy personalized AirPods Pro 2?

 

[zecanard]

That used to be the case, but I think they changed that policy a while ago. From Returns & Refunds - Shopping Help - Apple:

Exchange an item​

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items (such as engraved iPad or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).

 

[JaraCz]

I am from Europe

 

[josena]

I am from Europe

I think that in Europe can return to apple store online, but not change in apple store.

 

[highdefjunkie]

That used to be the case, but I think they changed that policy a while ago. From Returns & Refunds - Shopping Help - Apple:

Very good to know and I'm glad I didn't customize mine.

 

[josena]

Very good to know and I'm glad I didn't customize mine.

That is the first reason of not customize it, if I don’t is better like they say than my AirPod Pro 1, is very probably that I return it the day 23 when receive it.

 

[ZMacintosh]

never had an issue with returning or exchanging CTO or personalized items. the only problem with personalized items if you do a warranty swap (ie; pencil or case) you will get a warranty replacement but it won't have personalization.