I just created an account to share my horror story.
So, I had two horrible experiences ordering iPhone 14 pro from US Apple store site.
I ordered Deep Purple 14 pro from apple.com on 17th Sept with scheduled delivery for next day. Next day I woke up excited for my iPhone. Tracking page says out for delivery, the delivery driver kept changing every few minutes. I got suspicious but waited a little. Immediately, I got a notification that it was delivered. I went outside it was not there, not outside the door, not in the mailroom or anywhere in the bulding. No one even called or messaged me for attempting the delivery. I called support and they raised an investigation, where they would give an update in 24-48 hours. I then clicked ‘Track package’ link on the order status page, it redirected to Uber eats and there it said order canceled. I called Apple again and told them about this. Probably the driver stole it.
2 days later, they placed a replacement order and I was satisfied. Got shipping details in a few days by UPS (22nd Sept) and it was a next day delivery. I checked details, it was 1.2 LBS, I got suspicious again but then waited thinking they removed charger so it would be lighter.
Then it was finally delivered today (23rd Sept). UPS handed to me directly in front of my apartment door. I kept it inside and opened the box after a few minutes to the excitement but here comes the second horror part. Package seal was damaged, opened the package, iPhone seal was damaged too. Box was light weight as well. Opened box and there was no iPhone. Yeah, just the cable and stickers.
I made a video of unboxing, I don’t know if it matters and if they’ll believe me. The UPS label on the package says 2LB but on tracking page it says 1.2 LB. I raised a complaint again but they didn’t ask me for the proof while raising it. I don’t know what to do now. Most probably my money is gone.
So, I had two horrible experiences ordering iPhone 14 pro from US Apple store site.
I ordered Deep Purple 14 pro from apple.com on 17th Sept with scheduled delivery for next day. Next day I woke up excited for my iPhone. Tracking page says out for delivery, the delivery driver kept changing every few minutes. I got suspicious but waited a little. Immediately, I got a notification that it was delivered. I went outside it was not there, not outside the door, not in the mailroom or anywhere in the bulding. No one even called or messaged me for attempting the delivery. I called support and they raised an investigation, where they would give an update in 24-48 hours. I then clicked ‘Track package’ link on the order status page, it redirected to Uber eats and there it said order canceled. I called Apple again and told them about this. Probably the driver stole it.
2 days later, they placed a replacement order and I was satisfied. Got shipping details in a few days by UPS (22nd Sept) and it was a next day delivery. I checked details, it was 1.2 LBS, I got suspicious again but then waited thinking they removed charger so it would be lighter.
Then it was finally delivered today (23rd Sept). UPS handed to me directly in front of my apartment door. I kept it inside and opened the box after a few minutes to the excitement but here comes the second horror part. Package seal was damaged, opened the package, iPhone seal was damaged too. Box was light weight as well. Opened box and there was no iPhone. Yeah, just the cable and stickers.
I made a video of unboxing, I don’t know if it matters and if they’ll believe me. The UPS label on the package says 2LB but on tracking page it says 1.2 LB. I raised a complaint again but they didn’t ask me for the proof while raising it. I don’t know what to do now. Most probably my money is gone.
