When I receive an email in the Outlook app, it’s not showing the badge number. If I go into the Outlook app and then back out again, only then will it show me number of unread emails has anybody experienced this?
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Outlook app badge count not working…help!
- Thread starter FloridaMac
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Have you got Background Refresh turned off? I dont have the badge etc turned on but i do have a watch face i use during work hours that shows calendar stuff and email count. That didnt work until i turned on Background Refresh for Outlook on my phone.
This has always been a problem with third party email apps in my experience. They either lag in updating to show a badge when all messages have been read, or don’t update for hours when new messages have arrived.
One of the reasons I use Mail.app.
Not to reopen this thread unnecessarily, but I’ve observed some behavior that might shed light on this issue. I believe that the Outlook app notification system is server message based, and not directly related to an actual refresh of messages by the app on the device.
Why do I say this? I recently was on a long flight where free “messaging” was available, but which prevented email and other non-message based communication apps from connecting. Throughout the flight, I received new email notifications from the Outlook app. I, however, received a no connection error when I went in and tried to refresh the actual mail app to see the messages for which I received notifications.
This could also indicate the reason why I can delete a new email notification from the lock screen, but can not delete the actual message from my inbox until I open the app (when I do have connectivity), and perform the action there.
To me, this seems like an indicator that the new message notification and inbox sync processes are completely independent.
Why do I say this? I recently was on a long flight where free “messaging” was available, but which prevented email and other non-message based communication apps from connecting. Throughout the flight, I received new email notifications from the Outlook app. I, however, received a no connection error when I went in and tried to refresh the actual mail app to see the messages for which I received notifications.
This could also indicate the reason why I can delete a new email notification from the lock screen, but can not delete the actual message from my inbox until I open the app (when I do have connectivity), and perform the action there.
To me, this seems like an indicator that the new message notification and inbox sync processes are completely independent.