Team,
Over memorial day weekend in Palm Springs, I was playing tunes by the pool on 110-degree weather. iPhone XS was overheating and using it, and I was tapping with wet fingers until it went kaput!
The screen was out, but I think I was able to trigger apps until the phone dies for good next day.
Took it to TMobile and because they couldn't troubleshoot, they deferred me directly to Apple. Before doing so, I decided to Best Buy as they are now Authorized Apple Repair Center. Kudos to Best Buy because they did genuinely tried to troubleshoot and give it a diagnostic; however, I escalated to the Apple store as Best Buy had limited resources.
At Apple, (Century City, CA) a host tried to troubleshoot and give a diagnostic and because he couldn't, an appointment was needed for the next day. I showed up, Apple staff a simple glance at my dead phone and spews "Water damage and outside factory warranty." I asked if he can at least tried but showed me a drop of water inside the lens; he insisted that water went through the speaker orifice. My insistence was fruitless, so I ended up paying $610 to replace it.
All of this was ten days before ordering a better waterproof iPhone 11 Pro.
Anyone could suggest me what to do and have a case with consumer protection?
Note : No Carrier insurance nor Apple Care. iPhone user for six years and never have I been in need to add those but instead rely on product durability and alleged resilience to be water-resistant.
Thank you
Over memorial day weekend in Palm Springs, I was playing tunes by the pool on 110-degree weather. iPhone XS was overheating and using it, and I was tapping with wet fingers until it went kaput!
The screen was out, but I think I was able to trigger apps until the phone dies for good next day.
Took it to TMobile and because they couldn't troubleshoot, they deferred me directly to Apple. Before doing so, I decided to Best Buy as they are now Authorized Apple Repair Center. Kudos to Best Buy because they did genuinely tried to troubleshoot and give it a diagnostic; however, I escalated to the Apple store as Best Buy had limited resources.
At Apple, (Century City, CA) a host tried to troubleshoot and give a diagnostic and because he couldn't, an appointment was needed for the next day. I showed up, Apple staff a simple glance at my dead phone and spews "Water damage and outside factory warranty." I asked if he can at least tried but showed me a drop of water inside the lens; he insisted that water went through the speaker orifice. My insistence was fruitless, so I ended up paying $610 to replace it.
All of this was ten days before ordering a better waterproof iPhone 11 Pro.
Anyone could suggest me what to do and have a case with consumer protection?
Note : No Carrier insurance nor Apple Care. iPhone user for six years and never have I been in need to add those but instead rely on product durability and alleged resilience to be water-resistant.
Thank you