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cobra521

macrumors 6502
Original poster
Dec 14, 2016
393
136
FL
As promised, here's a brief description of a second OWC-related hardware failure. The first was the Accelsior4 M.2 card written up in another thread.

I bought an OWC/Thunderbay8 enclosure in April. In September it exploded!

We were working in our computer room at the time. It sounded like a very powerful M-80 firecracker went off on the table between us. My guess - after the fact - was that a large capacitor or similar electrical component overheated and exploded. No other damage, no smoke, no smell. Along with that there was total loss of data as I had no way of getting to the drives afterward.

I sent the housing back at their request. I paid $30+ to return it. About three weeks later I was notified of a refund, minus about $109 for some unexplained reason.

So all in all a fairly economical bit of education; only about $139US for that one.

Lesson: OWC's hardware wasn't reliable. Return carried a bit of economic penalty but not terribly bad.

Conclusion: No more OWC goods.

Interesting side note: I also have an OWC/Thunderbay4 which has been working fine for a year.
 
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dominicperry

macrumors member
Jun 6, 2020
54
28
Who sold this to you? I would have expected an apology, a full refund or credit note including cost of posting, and a gift token as a gesture of goodwill.
 
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cobra521

macrumors 6502
Original poster
Dec 14, 2016
393
136
FL
I got it direct from OWC. It was one of their "specials" from the eshop.MacSales.com web site.

BTW I replaced that NAS with a Synology 1817 unit having two 10gbe ports.
 
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