Paid 500 USD to fix laptop...still broken. Help please!

[1304934]

I kept getting that screen with the little folder with a question mark in the middle of it. Sent it to be serviced as the apple advisor recommended instead of buying a new one like i should've.... They said it was a battery issue and that I should change out my screen as well. Paid 500+ bucks. Now its back and the same thing is happening... laptop keeps shutting off by itself and i have to try several times to reboot it. Still getting that screen with the questionmark folder thing. This is the last error message I got -- please help:

Spoiler: Log

panic(cpu 0 caller 0xffffff8008c3ebf1): AppleIntelFramebuffer::setPowerState(0xffffffa02ac1b000 : 0xffffff7fa15c48a8, 2 -> 1) timed out after 45497 ms @IOServicePM.cpp:5524
Panicked task 0xffffff902a276670: 164 threads: pid 0: kernel_task
Backtrace (CPU 0), panicked thread: 0xffffff8b5c0c2aa0, Frame : Return Address
0xffffffe09860bab0 : 0xffffff8008487ddd
0xffffffe09860bb00 : 0xffffff80085e7d15
0xffffffe09860bb40 : 0xffffff80085d74e3
0xffffffe09860bb90 : 0xffffff8008427a60
0xffffffe09860bbb0 : 0xffffff80084881ad
0xffffffe09860bcd0 : 0xffffff8008487966
0xffffffe09860bd30 : 0xffffff8008d160b9
0xffffffe09860bda0 : 0xffffff8008c3ebf1
0xffffffe09860be00 : 0xffffff8008c3e3b9
0xffffffe09860be10 : 0xffffff8008c5740e
0xffffffe09860be50 : 0xffffff8008c3d148
0xffffffe09860be70 : 0xffffff80084db015
0xffffffe09860bee0 : 0xffffff80084dc082
0xffffffe09860bfa0 : 0xffffff800842718e

Process name corresponding to current thread (0xffffff8b5c0c2aa0): kernel_task

Mac OS version:
21C52

Kernel version:
Darwin Kernel Version 21.2.0: Sun Nov 28 20:28:54 PST 2021; root:xnu-8019.61.5~1/RELEASE_X86_64
Kernel UUID: E32C293C-7D8B-327C-A335-6AAD250A4881
KernelCache slide: 0x0000000008200000
KernelCache base: 0xffffff8008400000
Kernel slide: 0x0000000008210000
Kernel text base: 0xffffff8008410000
__HIB text base: 0xffffff8008300000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 3769568436256
Last Sleep: absolute base_tsc base_nano
Uptime : 0x0000036dabc9a7df
Sleep : 0x0000035e4757b169 0x0000078fc5632810 0x00000322c974590d
Wake : 0x0000035e54fd8d15 0x000008a79d33beba 0x0000035e5284ae82
Zone info:
Foreign : 0xffffff801db45000 - 0xffffff801db52000
Native : 0xffffff802a16c000 - 0xffffffa02a16c000
Readonly : 0xffffff84f6e38000 - 0xffffff86907cc000
Metadata : 0xffffffff06dd9000 - 0xffffffff26ea0000
Bitmaps : 0xffffffff26ea0000 - 0xffffffff29ea0000
last started kext at 11523637792: >AudioAUUC 1.70 (addr 0xffffff7fa131c000, size 12288)
last stopped kext at 225821239104: >!AThunderboltEDMSink 5.0.3 (addr 0xffffff7fa1230000, size 32768)
loaded kexts:
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>AGPM 127
@fsplaceholder 1.14.1
@fileutil 20.036.15
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.8
>!AHDA 283.15
>!A!IKBLGraphics 18.0.3
>!A!IKBLGraphicsFramebuffer 18.0.3
>!ACameraInterface 7.8.1
>eficheck 1
>!A!IPCHPMC 2.0.1
>!AGraphicsDevicePolicy 6.4.9
>!ASMCLMU 212
@AGDCPluginDisplayMetrics 6.4.9
>pmtelemetry 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
>!AHV 1
>!ADiskImages2 126.60.3
>!ABacklight 180.4
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.14
>!AThunderboltIP 4.0.3
@filesystems.apfs 1933.61.1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.lifs 1
@filesystems.hfs.kext 582.60.2
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ATopCaseHIDEventDriver 5020.1
>AirPort.BrcmNIC 1400.1.1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 402
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@Dont_Steal_Mac_OS_X 7.0.0
@kec.!AEncryptedArchive 1
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.10
@vecLib.kext 1.2.0
|IOAccelerator!F2 462.4.1
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AGraphicsControl 6.4.9
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IOSerial!F 11
|IO!BSerialManager 9.0.0
|IO!BPacketLogger 9.0.0
|IO!BHost!CUSBTransport 9.0.0
|IO!BHost!CUARTTransport 9.0.0
|IO!BHost!CTransport 9.0.0
>IO!BHost!CPCIeTransport 9.0.0
|IOAVB!F 1010.2
@plugin.IOgPTPPlugin 1000.11
|IOEthernetAVB!C 1.1.0
|CSR!BHost!CUSBTransport 9.0.0
|Broadcom!BHost!CUSBTransport 9.0.0
|Broadcom!B20703USBTransport 9.0.0
>!AIPAppender 1.0
>!ABacklightExpert 1.1.0
|IONDRVSupport 593
@!AGPUWrangler 6.4.9
@!AGraphicsDeviceControl 6.4.9
|IOSlowAdaptiveClocking!F 1.0.0
|IOGraphics!F 593
>!ASMBus!C 1.0.18d1
>!AThunderboltDPOutAdapter 8.5.1
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPInAdapter 8.5.1
>!AThunderboltDPAdapter!F 8.5.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!AActuatorDriver 5430.1
>!AXsanScheme 3
>!ABSDKextStarter 3
|IOSurface 302.9
@filesystems.hfs.encodings.kext 1
>!AHIDKeyboard 228
>!AMultitouchDriver 5430.1
>!AInputDeviceSupport 5400.30
>!AHS!BDriver 5020.1
>IO!BHIDDriver 9.0.0
>!AHSSPIHIDDriver 63
>!AHSSPISupport 63
>!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.3
>!A!ILpssSpi!C 3.0.60
>!A!ILpssDmac 3.0.60
|IO80211!FLegacy 1200.12.2b1
|IOSkywalk!F 1.0
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IONVMe!F 2.1.0
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!A!ILpssI2C 3.0.60
>!A!ILpssGspi 3.0.60
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
|IOTimeSync!F 1000.11
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 9.0.0
|IOReport!F 47
$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 532.40.7
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>!AMobileFileIntegrity 1.0.5
$!AImage4 4.2.0
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
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>!ASMC 3.1.9
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>watchdog 1
@kec.pthread 1
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@kec.corecrypto 12.0

 

[Kenny99]

So why haven’t you sent it back to the service place that “fixed if”?

 

[fisherking]

wherever you got it repaired... get it back to them. get your money's worth, get it fixed.

 

[DeltaMac]

I think it's a failing SSD. The flashing folder is not a battery issue, it's a boot issue (the computer is looking for a valid boot drive), and the screen was unrelated as well.
The repairs that you already paid for might have fixed whatever issue was happening with the battery and the display screen, but those were unrelated to the symptom.
Maybe the shop fixed "something", but neither part would cause a flashing folder.

If this was a Mac specialist, then I think the shop was hoping that the drive would continue working.
It did not.
And the flash storage on your 2017 MBPro is soldered onto the logic board.
Failed flash storage means replacing the logic board.

 

[oatman13]

This is a kernel panic in your Intel integrated GPU driver. Doesn't seem like a hardware issue.
Try doing a software update and see if it reproduces on the latest release of macOS Monterey.

...And get your money back.

 

[Fishrrman]

Sorry you put out so much $$$ for a bad result.
You should have come here first.

Y'know, it sure helps if you tell us:
Which Mac you have.
What year it was made.
What OS is/was running on it.

 

[ivnj]

Yes 500 is way too much. That's 1/3 of the new one. Should of just gotten a new one.

 

[DeltaMac]

That info is in OP first post, in the log that was included.
MacBookPro14,1 (2017 13-inch, no touchbar)
It's running Monterey - 21C52, so that makes it macOS 12.1

 

[1304934]

I think it's a failing SSD. The flashing folder is not a battery issue, it's a boot issue (the computer is looking for a valid boot drive), and the screen was unrelated as well.
The repairs that you already paid for might have fixed whatever issue was happening with the battery and the display screen, but those were unrelated to the symptom.
Maybe the shop fixed "something", but neither part would cause a flashing folder.

If this was a Mac specialist, then I think the shop was hoping that the drive would continue working.
It did not.
And the flash storage on your 2017 MBPro is soldered onto the logic board.
Failed flash storage means replacing the logic board

 

[1304934]

Yes I think you are right... Someone at the shop mentioned something about a logic board... I sent it back again and they said they fixed it but now it's back with me and the same thing is still happening so I have to send it back again...

 

[1304934]

This is a kernel panic in your Intel integrated GPU driver. Doesn't seem like a hardware issue.
Try doing a software update and see if it reproduces on the latest release of macOS Monterey.

...And get your money back.

Thanks for your response. That was the second thing I tried before taking it to the shop the first time... It didn't solve the problem. I wonder if I could get my money back cos at this point I'm pretty bugged. I have to commute 2.5 hours to get there so that doesn't help either. Will mention this to them.. thanks!

 

[1304934]

So why haven’t you sent it back to the service place that “fixed if”?

I did. Went a few more days without my laptop... Now it's back and the issue persists.

 

[ThunderSkunk]

Since it was Monterey, did you also have windows installed via boot camp?

Monterey is extremely territorial and will check to make sure your SSD isn't aftermarket before running, and will corrupt its firmware if it detects another OS installed on it competing with it. That means no booting it from an external, no dual booting it with another OSX, and Boot Camp is extremely risky.

You're not alone, people have been having this problem and are stuck paying hundreds or thousands of dollars to replace SSD's & logic boards because of this new "feature". I just dropped $450 on an owc SSD, bc my iMac was a 2019 with a replaceable SSD card. If your mac has soldiered harware, Monterey just doomed your computer to the trash bin.

 

[oatman13]

Thanks for your response. That was the second thing I tried before taking it to the shop the first time... It didn't solve the problem. I wonder if I could get my money back cos at this point I'm pretty bugged. I have to commute 2.5 hours to get there so that doesn't help either. Will mention this to them.. thanks!

Each software update contains new bug fixes.
The issue you are describing is a software problem, not a hardware problem.

If enough people on your hardware are hitting this, Apple will fix it.
Trust me on this, update your Mac.