Password Manager lost authenticator code

[Queues]

I ran into a very strange problem today, whereby I was attempting to log into one of my financial sites to access my tax documents, and I needed to enter my six-digit authentication code from the iOS password manager. It all went fine, and then I had to go to one of their sister sites to pull separate information from there. My password wasn’t working, so I tried using my password from the original site. This worked, but then it asked for my authenticator code again. And when I checked password manager, the authentication code feature was gone. It hasn’t come back.

So now I have to go through a very painstaking account recovery process. Anyone else run into this?

 

[gwang73]

I ran into a very strange problem today, whereby I was attempting to log into one of my financial sites to access my tax documents, and I needed to enter my six-digit authentication code from the iOS password manager. It all went fine, and then I had to go to one of their sister sites to pull separate information from there. My password wasn’t working, so I tried using my password from the original site. This worked, but then it asked for my authenticator code again. And when I checked password manager, the authentication code feature was gone. It hasn’t come back.

So now I have to go through a very painstaking account recovery process. Anyone else run into this?

I'm almost sure it should still be there. Open Settings-->Passwords and search for the primary financial site name. You may have a duplicate entry now but the authentication code should still be there in the original entry.

What may have happened is when you visited the sister site and entered credentials, it created a new entry in passwords.

 

[Queues]

I'm almost sure it should still be there. Open Settings-->Passwords and search for the primary financial site name. You may have a duplicate entry now but the authentication code should still be there in the original entry.

What may have happened is when you visited the sister site and entered credentials, it created a new entry in passwords.

That’s not it. That possibility definitely occurred to me but it’s legitimately gone.