guys, thanks for everything. we really appreciate all of the help you've been giving us. a couple things:
1) Simplify Media is much more than me, and I am certainly the least important part of the team right now.
2) while I work on getting more info on our site, here are answers to a few questions we are getting often
does my computer have to be on - yes
I'm stuck at scanning/updating/connection - if you can't see your reflection under shared in itunes, you aren't connected. something is blocking us. there is some software we have conflicts with (mostly on the PC), but send us a Report Issue
constant buffering / can't connect on iPhone - first, make sure the server computer is on. second, if you could try from serveral networks (if you are on WiFi try cell, if you are on the LAN try WAN). anything to give us more info would be appreciated
where are all my songs - this one is long but almost always resolved
This is usually a timing issue. It can take a while to scan and index all your songs the first time, especially with a large library or an external drive. Also, we only load playlists after all the songs in your library on that computer have been indexed and the file list transferred.
If you look at your computer's own Simplify Media reflection under Shared in iTunes, are more songs showing up every few minutes? If so, the indexing process is still underway and your playlists should eventually appear. Your reflection is a view of what remote computers see, so once Simplify Media is running for a little while on a remote computer or iPhone, this same list will appear.
Note: once we've indexed the songs once, we cache the list, so it should come up much faster in the future. Reset starts the scan all over, so it is not recommended for this problem.
If the index process seems stuck, and the file count hasn't increased for at least 10 minutes, is it possible that the missing songs are in an unsupported format? FLAC and videos are not support at this time. We cannot play iTunes purchased songs on the iPhone, so we filter those out. We only show iTunes purchased songs under Shared in iTunes if you are logged in with the same Simplify Media screen name on both computers.
Finally, if the above doesn't explain why you aren't seeing all of your music, you might want to try to change your sharing setting. It is possible we aren't able to read the latest version of your music library file or access some folders. In Simplify Media, go to Options/Preference and select the Sharing tab. This will restart the search for music, and hopefully it will find all of your songs.
no suprise, we are swamped andbeyond tired -- but this is really fun
