Hello MacRumors Community,
I’m reaching out to share my ongoing ordeal with my MacBook Pro M2, 16-inch, and to seek any advice or similar experiences from fellow Apple users.
On June 12, 2023, my journey began with a visit to the Apple Store due to recurring issues with my MacBook's charging port and an audibly creaking underside casing. The Apple staff suggested returning in a few months, hinting at potential software updates for the charging issue and a possible hardware fix for the creaking.
Fast forward to October 30, 2023, with no resolution in sight, I revisited the Apple Store. My MacBook was sent off for repairs, where they merely 'cleaned' the charging port and, bafflingly, reset the system – an action that seemed completely irrelevant to the physical issues at hand. This unnecessary reset cost me an entire day to reconfigure my system.
My ordeal continued. On November 14, I found myself back at the Apple Store as the creaking and charging issues persisted. They decided to replace the charging port and bottom case on-site. This repair process rendered my MacBook unusable until November 20.
Upon collection, I discovered that the casing still creaked. After sending a video of the issue as requested, I was informed a few days later that the entire bottom case would be replaced on-site, a process estimated to take 5-10 days. Frustratingly, if this doesn't resolve the issue, Apple would classify it as 'normal' for a €2900 laptop – an unacceptable stance for such a premium device.
I am now faced with a dilemma: endure another 10 days without my MacBook for a repair that may or may not resolve the issue, or just accept this disappointing situation. This experience has been incredibly disheartening, especially considering the premium cost of the device.
Has anyone else experienced similar issues with their MacBook Pro M2? Any advice or insights on dealing with Apple’s customer service in such situations would be greatly appreciated. I’m also interested in hearing if Apple has made amends in similar cases.
Thank you for reading and for any input you might have.
I’m reaching out to share my ongoing ordeal with my MacBook Pro M2, 16-inch, and to seek any advice or similar experiences from fellow Apple users.
On June 12, 2023, my journey began with a visit to the Apple Store due to recurring issues with my MacBook's charging port and an audibly creaking underside casing. The Apple staff suggested returning in a few months, hinting at potential software updates for the charging issue and a possible hardware fix for the creaking.
Fast forward to October 30, 2023, with no resolution in sight, I revisited the Apple Store. My MacBook was sent off for repairs, where they merely 'cleaned' the charging port and, bafflingly, reset the system – an action that seemed completely irrelevant to the physical issues at hand. This unnecessary reset cost me an entire day to reconfigure my system.
My ordeal continued. On November 14, I found myself back at the Apple Store as the creaking and charging issues persisted. They decided to replace the charging port and bottom case on-site. This repair process rendered my MacBook unusable until November 20.
Upon collection, I discovered that the casing still creaked. After sending a video of the issue as requested, I was informed a few days later that the entire bottom case would be replaced on-site, a process estimated to take 5-10 days. Frustratingly, if this doesn't resolve the issue, Apple would classify it as 'normal' for a €2900 laptop – an unacceptable stance for such a premium device.
I am now faced with a dilemma: endure another 10 days without my MacBook for a repair that may or may not resolve the issue, or just accept this disappointing situation. This experience has been incredibly disheartening, especially considering the premium cost of the device.
Has anyone else experienced similar issues with their MacBook Pro M2? Any advice or insights on dealing with Apple’s customer service in such situations would be greatly appreciated. I’m also interested in hearing if Apple has made amends in similar cases.
Thank you for reading and for any input you might have.