personalized AirPods 3 are replaced with generic as a matter of policy?

[jk73]

Had to send in my AirPods 3, with personalized case, because the volume output from one of them suddenly dropped to almost nothing. They came back today with a generic case (despite the problem likely having nothing to do with the case), and Support basically told me to pound sand. Is this actually Apple's policy?

 

[jk73]

Yes that’s been the policy for many products for many years.

Where is that policy posted?

Apple has $200,000,000,000 in cash on hand but can't afford an engraving machine at the repair center?

Lame.

 

[jazz1]

Where is that policy posted?

Apple has $200,000,000,000 in cash on hand but can't afford an engraving machine at the repair center?

Lame.

No kidding! Could be worse..though..they could come bac with someone else’s emoji…eeeyeeew!

 

[jk73]

No kidding! Could be worse..though..they could come bac with someone else’s emoji…eeeyeeew!

Emojis? I'm way too old for those. haha