Phone Restore problems (transferring to a new phone)

[mattinkent]

Hello,

Yesterday I tried to transfer to a new 15 Pro Max from a 10 Pro Max. Normally this is a breeze, but this time...

Every single app is logged out - hundreds of them - and that has never happened before. I don't know if I know them all.

Hundreds of gbs of data are missing. All the downloaded music from iTunes and most of my photos, but a lot more else I think.

It also borked my watch, which neither phone can now see, so I guess I'm factory resetting that.

Any ideas? Should I just reset and try again? I've transferred the sim to the new phone and I'm worried I'll lose that if I do?

Please help.

Matt x

 

[kitKAC]

Yep, reset and try again.

 

[one more]

How did you attempt to transfer? Directly iPhone to iPhone? Via iTunes/Files backup? If the latter, was that backup encrypted (this saves most of your data and passwords)?

Check this Apple article:

https://support.apple.com/en-us/119967

 

[mattinkent]

Thanks all. I eventually found in "password options" a slider for iCloud Keychain, which means my phone started suggesting passwords as I started logging back in to things. Still a change...I suspect it's a security thing recently added, but it's a colossal pain in the neck.

On the plus side, when I reset the phone, there was the option to keep the eSIM, which is something Apple Support didn't know...