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Photos Not Transferring from Phone to Windows 10 PC

K

kapolani

macrumors 6502
Original poster
Feb 24, 2011
268
559
USA
Hello!

I hate posting for help. I'm an engineer by trade and hate to ask for help and rather figure things out, but for the life of me I don't know what's going on.

I can't transfer photos/videos from our iPhones (XS). I am able to transfer 'chunks' of pictures and videos, but once the file hits a certain size the phone becomes: "device unreachable."

Most photos seem to transfer fine.

I've used my GoogleFu and was able to find some info:

1) Within settings for photos set to "Keep Originals." This seems to work, but the files transferred are in .HEIC format.
2) Make sure you have sharing settings enabled, etc. Doesn't seem to do anything.

I may try and look for my old MacBook Air (2009) to see if the process is easier.

Rather use my Windows box since that's where I keep all family files for sharing.

Thank you for any helpful suggestions!
 
kapolani said:
Hello!

I hate posting for help. I'm an engineer by trade and hate to ask for help and rather figure things out, but for the life of me I don't know what's going on.

I can't transfer photos/videos from our iPhones (XS). I am able to transfer 'chunks' of pictures and videos, but once the file hits a certain size the phone becomes: "device unreachable."

Most photos seem to transfer fine.

I've used my GoogleFu and was able to find some info:

1) Within settings for photos set to "Keep Originals." This seems to work, but the files transferred are in .HEIC format.
2) Make sure you have sharing settings enabled, etc. Doesn't seem to do anything.

I may try and look for my old MacBook Air (2009) to see if the process is easier.

Rather use my Windows box since that's where I keep all family files for sharing.

Thank you for any helpful suggestions!
Click to expand...
Maybe you are trying to transfer to a windows PC that have FAT32 formatted hard drive... which can't accept files larger than 4GB
 
808drums said:
Maybe you are trying to transfer to a windows PC that have FAT32 formatted hard drive... which can't accept files larger than 4GB
Click to expand...

You know what?

That may be an issue. I know in the past I've run into that.

Not sure how Windows 10 sets up the drive. Will check that out.

Thanks!
 
I gave up on transferring stuff using Apple's dumb products to my iPhone. I use Syncios for Windows and AnyTrans for my MacBook. Makes copying any data just a matter of drag and drop and it ALWAYS works
 
Last edited:
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