PLEASE HELP - Unable to install any Apps - New OS X

[MBP_187]

Hi All,

I just updated my OS X from Yosemite to Sierra.

If I try to install any app, the normal window for 'trying to make changes' requests the password *BUT* I am unable to type anything in the password box.

I have checked in Word & Chrome that I *can* type,( the keyboard works) but when the install dialog box appears then I cannot type anything.

Please help
TIA

 

[MBP_187]

I think I am not Admin anymore!

how can I regain Admin?

 

[Fishrrman]

What happens if you go to the users & groups preference pane
and
look at your account?

Right "under" your account name (list on the left) it should tell you whether you are an "admin" or a "regular" (non-administrative) user.

Which is it?

 

[MBP_187]

What happens if you go to the users & groups preference pane
and
look at your account?

Right "under" your account name (list on the left) it should tell you whether you are an "admin" or a "regular" (non-administrative) user.

Which is it?

THANK YOU FISHRRMAN for your reply.

It says I am 'Admin' but if I try to make any changes then unable to type in password box
Attached a screenshot

 

[MBP_187]

What happens if you go to the users & groups preference pane
and
look at your account?

Right "under" your account name (list on the left) it should tell you whether you are an "admin" or a "regular" (non-administrative) user.

Which is it?

I am unable to type anything in the password box, but it shows I am Admin (?)

 

[MarkC426]

Are you using a MBP?
Try plugging a mouse in and clicking in the password box.

 

[Fishrrman]

You might also try a USB keyboard (if it's a MacBook)
or
A DIFFERENT keyboard (if it's an iMac, Mini, etc.).

 

[MBP_187]

Are you using a MBP?
Try plugging a mouse in and clicking in the password box.

Thank you for the reply.
Yes, I'm using a MacBook Pro, late 2011.
I'm using a mouse.

 

[MBP_187]

You might also try a USB keyboard (if it's a MacBook)
or
A DIFFERENT keyboard (if it's an iMac, Mini, etc.).

Thanks Fishrrman.
Ok I'll try to use an external keyboard and update you.
I'm using a MacBook Pro late 2011.

 

[DeltaMac]

Have you tried restarting your Mac? Do a shutdown, then boot from power completely off -- not just a simple restart!

 

[MBP_187]

Have you tried restarting your Mac? Do a shutdown, then boot from power completely off -- not just a simple restart!

Thank you for the reply.
Ok trying now.

 

[MBP_187]

You might also try a USB keyboard (if it's a MacBook)
or
A DIFFERENT keyboard (if it's an iMac, Mini, etc.).

Ok..I think this worked.
Rather, what I realised is that the MBP keyboard was working all along, just the cursor didn't move; plus I was getting the beach ball so I thought it wasn't working at all.

Many thanks Fishrrman, DeltaMac (restart didn't work, but thanks) and MarkC426 for your advice.

Problem seems to be solved for now. [ Ah..updating..the perils : I <3 My MBP ]

​

 

[Bandaman]

This seems to fix 99% of issues. Glad you got it sorted.

 

[MacGizmo]

If it happens again, try using the trackpad instead of an external mouse—particularly if it's a Bluetooth mouse.