Please help!

[jmjeffrey]

My brother recently updated the OS on his MacBook Air (2014) to Big Sur and is unable to access the circled blue folder in the picture below.

I think the issue relates to what the second picture states, whereby he was unable to relocate the file, and this may be where the problem lies.

He is unable to open, inspect, right click or drag the blue folder, which he desperately needs to access.

I understand the file contained within the folder was a Numbers spreadsheet.

He doesn’t have a back up of his MacBook Air.

Can anyone help please?! 😖

Many thanks

 

[Apple_Robert]

He should check his iCloud, if he ticked the options for Desktop and Documents to be synced to iCloud, he should be able to open the document in iCloud on another Apple device.

In regards to the MBA, has he tried rebooting? Can he access the file in safe mode?

 

[jcscol]

It would be worthwhile checking access permissions from the Terminal:
1) Open Applications/Utilities/Terminal
2) Check permissions and ownership with

ls -le ~/Documents

 

[fisherking]

have to ask: has he rebooted? and/or tried opening the folder in different views? (ie as a list, or column, etc)...

 

[Quackers]

The notice from Apple says that the files have been moved to the security folder, not the documents folder you appear to be in.
Try opening the security folder and moving the file from there.
Or am I missing something?

 

[jmjeffrey]

The notice from Apple says that the files have been moved to the security folder, not the documents folder you appear to be in.
Try opening the security folder and moving the file from there.
Or am I missing something?

Where is the security folder? Cheers

 

[Quackers]

Where is the security folder? Cheers

Not sure. I'd have thought it would be on the desktop or in Documents.
Maybe do a search for that and also have a look in/for Relocated Items as well.

Edit
They're not in the Trash are they?

 

[Apple_Robert]

The folder is put on the desktop (mine was) unless your brother moved it.

 

[webbga]

You can find the Relocated Items folder in the Shared folder within the Users folder. The PDF document in the Relocated Items folder explains what to do with files placed in this folder.