Poor Treatment at Apple Store

[bigrell486]

When I go to my local Apple store, Ardmore, I'm never offered help.

They don't even pretend to be interested in helping me.

I had an appointment for the Genius bar last Sunday at 3:20 they didn't help me until 3:42 at sat at the bar, ignored, for 22 minutes before I had to pretty much beg for someone to help me because they guy that they said would help me refused to take 5 steps over to me.

The King of Prussia store however, is very helpful. Someone always says something to me when I walk in and I'm usually questioned every few minutes by an employee who happens to walk by. My only complaint with them is that a Genius told me my out of warranty repair would be free and it in fact wasn't. But after speaking with the manager I was allowed to get it for free.

At the Ardmore store, the only time people came over to me is when I walked to the cashier to buy a Macbook Pro and three other guys came over to make sure I didn't run off with it even though I had already paid for it.

 

[Silver-Fox]

There shop employee's, i wouldn't be to excited to be honest and want to help everyone

 

[soberbrain]

Most of my Apple Store experiences are good. But just like any other store chain, some perform above and beyond the corporate policy and some perform below.

 

[Consultant]

Do you know there is a concierge now? It asks the people waiting the Genius Bar for their name, and checks it in their iPhone. They don't have it in your store?

As to the wait, had you ever been to a doctor's appointment? If the person before you was late or had extra issues, then it's likely that the appointments after that would be delayed.

Note, you should always have some entertainment while you wait for anything, say iPod or some kind of MacBook or iPhone (with 1 headphone off so you can hear your name being called).

 

[n0de]

That's funny because I hate the King of Prussia store and usually go out of my way to go to Ardmore. When I go to KOP buy something I am ignored, the Genius Bar is always overbooked and understaffed and most of the employees act like complete idiots.

You should get an email survey about your Genius Bar experience, be sure to state that you were unhappy with it. If the survey contains anything negative it gets sent straight to the store manager and they will follow up with you.

 

[nick9191]

Unfortunately thats how it is. Pay peanuts get monkeys.

 

[godslabrat]

Unfortunately thats how it is. Pay peanuts get monkeys.

I wish it were more complicated than that, but it really isn't. Good help costs money, and most Apple-savvy people wouldn't consider the salary worth it. So, you're left with what you can afford. Appe, IMO, is doing the best they can with what they have. Way better than I'd predict, actually. The problem remains, however.

At least half the members of this forum would probably be spectacular Apple Store employees, but how many of us would give up a huge chunk of our time, at $7-10/hour, to stand around talking about Apple stuff? Not many.

Oh, and let's not forget that by the end of the day, you'll have been accused of being a liar and a cheat, you'll have been asked questions so stupid you'll weep for the human race, and people will have picked arguments with you just for fun. But hey, you made slightly more than minimum wage. Yay.

...Can you tell I used to work retail?

 

[DiamondMac]

As others have said, depends on the store

I have been in some where they are TOO EXCITED to help me (Chicago store) and then in 2 where nobody wanted to do anything but close the store so they could go home

I find that I like to do what I want anyway and I try to educate myself as much as possible before heading in so I dont need to rely on them

 

[BlakTornado]

Personally, I hate being bothered by store employees.

I wanna get in and get out.

I went to the Regent Street store last week, and I must say, the service I had was good. I didn't go in for repairs or anything but the encounters I had with staff were great. They were friendly on the tills, and a specialist who wanted to use the MBP I was on was kind and wasn't like "Move, kid" (Although I find it funny that out of ALL the people on the table with Macbook Pros, I was probably the only one using the computer for a reason and most people were just playing with the shiny toy (I was trying out Logic Pro, before I buy it in the not-too-distant future)). Oh well lol.

But really, for stores, it's either bother people and get annoyed and violated customers, or bother people and get satisfied customers who felt like people cared. It's a lose lose situation. But to be fair, there was nothing stopping you from going up to them and asking. While you say THEY didn't take 5 steps to get to you, it doesn't exactly sound like you went out of your way to get to THEM.

At least half the members of this forum would probably be spectacular Apple Store employees, but how many of us would give up a huge chunk of our time, at $7-10/hour, to stand around talking about Apple stuff? Not many.

I WOULD I WOULD I WOULD! Dammit Apple, open an Apple Store in my City! Grr!!! *sob*

 

[sushi]

At least half the members of this forum would probably be spectacular Apple Store employees, but how many of us would give up a huge chunk of our time, at $7-10/hour, to stand around talking about Apple stuff? Not many.

From what I've seen, the good Apple Genius Bar folks that I've talked with, generally want to be there for other reasons than the pay.

Personally, I hate being bothered by store employees.

I wanna get in and get out.

There in lies the problem.

Customers are different, which requires reading by the employees. Some read better than others in this regard.