iPhone 12 Pro Max Portrait mode freezes

TitanTiger

macrumors 6502
My wife's phone keeps freezing in portrait mode. Regular video or photo mode is fine but when you switch to portrait mode, if you change the focus from whatever it is when you move to it (from 1x to 2.5x or vice versa), the image blurs and then it freezes. You can swipe back to regular photo mode but the "view finder" will will be black. Only way to get control of the camera app back is to force quit the app then reopen.

A reboot and a forced reboot doesn't solve the problem.

She's on 16.2 but it was happening before - apparently a few months now and I'm just now being told.

Any ideas?
 
What iPhone model? In any case it seems like a hardware problem. Get it checked at an Apple Store.
 
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