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Ernestastoc

macrumors newbie
Original poster
Dec 19, 2017
27
1
After update 11.2 and also I try update 11.2.1 I can't take portrait pictures normaly, every time I focus i get the message more futhe away, it s very hard to take pictures in this mode, what happened ?
 
Did you ever find a resolution? I’ve had trouble recently as well, are used to be able to use portrait mode very easily, now it never works. I wondered if they did something different though, I am trying to use it for cool looking photos, but not actual portraits. I read somewhere that someone says it has to detect a face, I know it didn’t used to have to, but I wonder if something changed
 
Hi, I’ve seen a couple of posts about this issue and I am having the same problem. When trying to take a portrait picture using the rear camera I always get the message “move further away” Force closing the camera app, turning the phone off or force resetting it has NO effect. However, resetting all settings does bring the functionality back for a short period of time before the fault re-occurs. I have also performed a DFU reset of the phone, again, this restores functionality for a short time before it fails again. I would assume this is therefore a software bug, but it does not seem widespread enough - although there was a patch in a recent update to do with the telescopic focus... I’m wondering if this broke the feature for me? Either way, where do I go from here... I suspect the Genius Bar will say, reset again, but that gives me functionality for up to 1 week... this is not really acceptable for a £1000 phone. Any ideas?
 
Having same issue with my iPhone X. I’m on 11.2.2. Portrait mode isn’t working as it previously did. Tells me to move further away and only intermittently works.

Apple have asked me to erase via iTunes so will do that tonight and hopefully if it works, restore iCloud back-up but have a feeling it’s a software issue.
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Having same issue with my iPhone X. I’m on 11.2.2. Portrait mode isn’t working as it previously did. Tells me to move further away and only intermittently works.

Apple have asked me to erase via iTunes so will do that tonight and hopefully if it works, restore iCloud back-up but have a feeling it’s a software issue.

Weird. After diagnostic testing with Apple etc, it appears to be working again so I’ll keep an eye on it!
 
iPhone 8 plus here running 11.2.2 and no issues. I also get the prompt but then I move back and it works. Behaves the same way my 7 plus did.

It works with all objects. It’s just that faces work better in the way that it will cut the edges better around your head and ears etc.
 
I’m at work and can’t test it, but I’m hoping today’s update fixes this issue
 
I try 12.2.5 and it still not working .. the only solution every 1-3 days reset your phone, I am going to bring back the phone to apple store
 
Updated to 11.2.5 and the portrait mode is working with no issues now so not sure what that was about! :confused:

If it isn’t working for you after diagnostics and the usual fixes, definitely take it back to Apple. It’s not exactly a cheap phone! :)
 
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Updated to 11.2.5 and the portrait mode is working with no issues now so not sure what that was about! :confused:

If it isn’t working for you after diagnostics and the usual fixes, definitely take it back to Apple. It’s not exactly a cheap phone! :)

Seems better for me to, hopefully it’s not temporary like others have noticed after a reset.
 
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